Verified Job
Receptionist
Front Desk Agent- job post Ramada Worldwide
Receptionist
#800200
Remote / WFH
Ramada Worldwide
Job Description
Full job description
Ramada by Wyndham Cranbrook
Cranbrook
Job Type
Full-time / Part-time
Job Summary
Ramada by Wyndham Cranbrook is seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is the first point of contact for our guests and plays a key role in delivering excellent service and ensuring a smooth check-in and check-out experience.
Responsibilities
Welcome and greet guests in a professional and friendly manner
Handle guest check-ins and check-outs efficiently
Answer and direct incoming phone calls
Make, modify, and confirm reservations
Provide guests with information about hotel services, amenities, and local attractions
Process payments and verify credit card authorizations
Maintain accurate records of reservations and guest accounts
Post charges to guest rooms and balance accounts
Respond to guest inquiries and resolve issues promptly
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Monitor lobby activity and maintain a secure environment
Maintain a clean and organized front desk area
Follow hotel policies and procedures
Qualifications
High school diploma or equivalent
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer skills (experience with hotel PMS systems is an asset)
Strong attention to detail and organizational skills
Ability to work flexible shifts including weekends and holidays
What We Offer
Employee discounts
Supportive team environment
Opportunities for growth within the company
How to Apply
Please apply through Indeed or submit your resume directly to the hotel management team.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
Ramada by Wyndham Cranbrook
Cranbrook
Job Type
Full-time / Part-time
Job Summary
Ramada by Wyndham Cranbrook is seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is the first point of contact for our guests and plays a key role in delivering excellent service and ensuring a smooth check-in and check-out experience.
Responsibilities
Welcome and greet guests in a professional and friendly manner
Handle guest check-ins and check-outs efficiently
Answer and direct incoming phone calls
Make, modify, and confirm reservations
Provide guests with information about hotel services, amenities, and local attractions
Process payments and verify credit card authorizations
Maintain accurate records of reservations and guest accounts
Post charges to guest rooms and balance accounts
Respond to guest inquiries and resolve issues promptly
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Monitor lobby activity and maintain a secure environment
Maintain a clean and organized front desk area
Follow hotel policies and procedures
Qualifications
High school diploma or equivalent
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer skills (experience with hotel PMS systems is an asset)
Strong attention to detail and organizational skills
Ability to work flexible shifts including weekends and holidays
What We Offer
Employee discounts
Supportive team environment
Opportunities for growth within the company
How to Apply
Please apply through Indeed or submit your resume directly to the hotel management team.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
