Front Desk Agent and Night Auditor- job post Ramada Hotel

Full job description
These positions are responsible for providing excellent guest service during while completing the hotel’s daily accounting and reporting procedures. The ideal candidate is organized, professional, comfortable working independently, and able to remain calm when handling guest concerns or unexpected situations.

Responsibilities

Welcome guests and complete check-in and check-out procedures
Answer phone calls, emails, and guest questions
Process reservations, payments, deposits, and room charges
Respond to guest requests and resolve concerns professionally
Balance daily transactions and complete the night audit
Review room rates, postings, payments, and account balances for accuracy
Prepare daily reports for hotel management
Monitor the property and report any safety or security concerns
Communicate important information to the morning front desk team
Maintain a clean, organized, and professional front desk area
Assist with light cleaning, breakfast preparation, or other overnight duties when required
Follow hotel policies, emergency procedures, and privacy requirements
What We’re Looking For

Strong customer service and communication skills
Reliable, punctual, and comfortable working overnight shifts
Able to work independently with limited supervision
Strong attention to detail and basic accounting skills
Comfortable using computers, email, reservation systems, and payment terminals
Able to handle confidential guest and financial information
Calm and professional when dealing with difficult situations
Previous hotel, front desk, customer service, or cash-handling experience is preferred
Night audit experience is an asset, but training may be provided
What We Offer