Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy.
KNOWLEDGE AND RESPONSIBILITIES
Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.
Assisting guests when needed
Efficient with POS systems
Openness to learn about our quality products, specialty menu items and coffee
Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!
Understanding the guest is the center of it all
Educating guests on menu items and any special promotions
Answering questions and assisting guests with order decisions and processes
Knowing how to suggestively sell to enhance the guest experience and increasing sales
Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables