Verified Job
Customer Support / TeleCaller
Experienced Customer Service Representative - Back Office (Remote/WFM)
Customer Support / TeleCaller
#719275
Remote / WFH
JobHub
Job Description
Job description
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer service. As a Customer Service Representative - Back Office, you'll be an integral part of our team, responsible for efficiently managing workload and providing top-notch support to our customers. If you're passionate about delivering outstanding service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! About careerzynith careerzynith is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a rich history dating back to 2005, we've established ourselves as the single largest provider of such services. Our innovative technology solution enables us to make a positive difference in the lives of over 23 million customers - that's 1 in 3 people in the UK! We're proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Our Culture At careerzynith, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer service, and we're excited to welcome new talent to join our journey. Job Summary As a Customer Service Representative - Back Office, you'll be responsible for handling a variety of queries related to Life and Pension, including general inquiries and more complex cases. You'll work closely with our team members and other departments to ensure seamless communication and workflow. With on-the-job training and accreditation process, you'll have the opportunity to develop your skills and expertise in customer service. Key Responsibilities * Manage workload efficiently, handling tasks that come in via the contact centre or postal mail *
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional customer service. As a Customer Service Representative - Back Office, you'll be an integral part of our team, responsible for efficiently managing workload and providing top-notch support to our customers. If you're passionate about delivering outstanding service, have a keen eye for detail, and are eager to learn and grow, we want to hear from you! About careerzynith careerzynith is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a rich history dating back to 2005, we've established ourselves as the single largest provider of such services. Our innovative technology solution enables us to make a positive difference in the lives of over 23 million customers - that's 1 in 3 people in the UK! We're proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. Our Culture At careerzynith, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team members are passionate about delivering exceptional customer service, and we're excited to welcome new talent to join our journey. Job Summary As a Customer Service Representative - Back Office, you'll be responsible for handling a variety of queries related to Life and Pension, including general inquiries and more complex cases. You'll work closely with our team members and other departments to ensure seamless communication and workflow. With on-the-job training and accreditation process, you'll have the opportunity to develop your skills and expertise in customer service. Key Responsibilities * Manage workload efficiently, handling tasks that come in via the contact centre or postal mail *
