Executive

Job Description

Primary Responsibility:

• Manage day-to-day activities of VAS business as defined in the function below:

• Complete knowledge of Visa Documentation both online and offline for countries like US, UK, Schengen, Australia, Canada, UAE, SEA, etc

• Advising Checklist of Visa Documentation to Applicants

• Visa process knowledge and documentation completion and a application on behalf of Applicants

• Knowledge of all Visas like Tourist, Work, Settlement, Immigration

• Good relationship with Agents & Trade to build the Visa Concierge business

• Advisor to Visa Applicants on latest changes and additions to Visa Application processes

• Cross-selling of other VASCO products like Insurance, Hotels, Tickets, Forex, SIM Cards to the Visa applicants

• Maintain records related to sales on POS. Email sales reports and submit cash at the end of the day to the Supervisor.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations and also inform the Supervisor of such risks.

• Recommend, select, and help locate or obtain products based on customer needs and desires.

• Answer questions regarding the store and its products

• Describe about the product and explain use, operation, and care of the product to customers.

• Arrange and display products to promote sales.

• Prepare sales slips or sales contracts. (as applicable)

• Keep shelves, counters, and table’s organized and presentable at all times.

• Maintain stock Inventory and requisition of new stocks every day.

• Prepare product for purchase.

Essential Functions:

• Visa Documentation knowledge for countries like US, UK, Schengen, Australia, Canada, UAE, SEA,etc

• Online/Offline Documentation completion and Application

• Cash tally each day by end of the day. Submit the reports and cash to the Supervisor.

• Complete the current status & profile filled in by direct sales consultant (CEE) and provide information on those bases.

• Up selling with complementary products

• Coordinate with Back Office staff to replenish stock

• Metrics & Organization Management.

Performance Metrics:

• Cash Management Metrics

• Processing Time Metrics

• Customer satisfaction metrics

• Attendance Metrics

• Up sell Metrics

• Judicious use of natural resources

• Shall adhere to the environment health and safety policy/objectives and guidelines of the organization