Executive Hotel Support Desk

Job Responsibilities':
• Assisting Internal customer in finding best Hotel options for International and Domestic Cities as per their needs
• Working with OTA’s like Expedia, MMT, Cleartrip etc.
• Ensure quality of resp0nse is given with the SLA
• Negotiating rates for hotel/service apartments directly with the property
• Ensuring that bookings are reconfirmed and payments are done to the hotel prior to the check-in.
• Ensuring booking are well updated on tool and billing is done.
• Payments to hotel via credit card and maintaining data for the same for smooth reconciliation.
• Handling first level of escalation and ensuring quick resolution to the customer.
• Assisting finance team in closing the disputed cases of hotel bookings while reconciliation.
• Offline commission tracking with the hotel and same needs to be knocked off with finance team once received.

Desired Profile

Strong Negotiation skills

Good knowledge of hotel industry and handling corporate client.

Good hold on CRS (Amadeus)

Flexible with shifts.

Knowledge of OTA’s

Good communication skills with customer hold

Internal Remarks –
• Should have done night shifts in the past
• Look for agents from the Egencia process at IGT
• Should have good working knowledge on Amadeus / Galileo