Verified Job
Customer Support / TeleCaller
Executive- Customer Relationship
Customer Support / TeleCaller
#691178
Remote / WFH
Job Description
Key Responsibilities:
Receive and log customer complaints through multiple channels (email, phone, chat, social media, in-person, etc.).
Investigate complaints by gathering relevant information, coordinating with internal teams, and reviewing supporting documents.
Provide prompt, accurate, and empathetic responses to customers while ensuring a positive service experience.
Analyze root causes of recurring complaints and recommend corrective actions to management.
Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines.
Escalate complex or unresolved issues to senior team members or management when necessary.
Maintain detailed records of complaints, resolutions, and follow-up actions in CRM systems.
Prepare periodic reports on complaint trends, resolution timelines, and customer experience insights.
Contribute to continuous improvement initiatives aimed at enhancing service quality and reducing complaint volume.
Collaborate with cross-functional teams.
Job Specifications:Skill / Expertise / Work background:
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
High level of empathy, patience, and customer-centric mindset.
Good organizational and time-management skills.
Proficiency in CRM tools, MS Office, and complaint-tracking systems.
Knowledge of industry-specific regulations (if applicable).
Experience Level:
1–2years of experience in customer service, complaint resolution, or similar roles.(prefered BPO Sector)
Qualification:
Bachelor’s degree in any discipline (Business, Communications, or related fields preferred).
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Work Location: In person
Retur
Receive and log customer complaints through multiple channels (email, phone, chat, social media, in-person, etc.).
Investigate complaints by gathering relevant information, coordinating with internal teams, and reviewing supporting documents.
Provide prompt, accurate, and empathetic responses to customers while ensuring a positive service experience.
Analyze root causes of recurring complaints and recommend corrective actions to management.
Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines.
Escalate complex or unresolved issues to senior team members or management when necessary.
Maintain detailed records of complaints, resolutions, and follow-up actions in CRM systems.
Prepare periodic reports on complaint trends, resolution timelines, and customer experience insights.
Contribute to continuous improvement initiatives aimed at enhancing service quality and reducing complaint volume.
Collaborate with cross-functional teams.
Job Specifications:Skill / Expertise / Work background:
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
High level of empathy, patience, and customer-centric mindset.
Good organizational and time-management skills.
Proficiency in CRM tools, MS Office, and complaint-tracking systems.
Knowledge of industry-specific regulations (if applicable).
Experience Level:
1–2years of experience in customer service, complaint resolution, or similar roles.(prefered BPO Sector)
Qualification:
Bachelor’s degree in any discipline (Business, Communications, or related fields preferred).
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Work Location: In person
Retur
