Verified Job
Arts - Entertainment - Publishing
Event Staff
Arts - Entertainment - Publishing
#42567
Remote / WFH
Thirteenth Floor Entertainment Group
Job Description
Event Staff– Seasonal
San Jose CA Seasonal Sept - Nov
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
Job Summary
As a Seasonal Event Staff Member, you're the energy behind the experience. From the moment guests arrive to the second they leave, you'll keep the crowd moving, the atmosphere electric, and every interaction memorable. This role is fast-paced, guest-facing, and essential to what makes Thirteenth Floor's attractions run flawlessly night after night.
What You'll Do
Guest Flow & Crowd Management
Guide guests through queue lines, entrances, and exits, keeping traffic moving efficiently and wait times to a minimum
Proactively identify and address bottlenecks before they impact the guest experience
Implement crowd management strategies that balance safety, pacing, and atmosphere
Guest Experience & Customer Service
Deliver friendly, high-energy interactions at every touchpoint—answering questions, setting expectations, and keeping guests excited
Resolve guest concerns quickly and professionally, turning friction into a positive moment
Maintain the immersive atmosphere that defines the Thirteenth Floor experience throughout every shift
Event Operations
Assist with event setup and teardown, ensuring all areas are clean, organized, and show-ready
Support props, décor, and effects upkeep in coordination with production and technical staff
Adapt to special event needs as they arise, stepping in wherever the team needs support
Safety & Communication
Stay alert for safety hazards and report concerns to management immediately
Support security personnel in maintaining a safe environment for guests and staff
Respond calmly and effectively in emergency situations following established protocols
Communicate clearly with actors, managers, and fellow staff to ensure seamless nightly operations
What You Bring
Must be 18 years of age or older at time of hire
Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)
Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable
Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction
Positive attitude, strong communication skills, and a team-first mindset
Ability to stay calm and focused in fast-paced, high-volume situations
Compensation & Employment Details
Hourly Rate: $21.00 hr
Employment Type: Seasonal/Temporary
Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season
This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.
Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.
Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.
Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.
Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [email protected]
Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.
San Jose CA Seasonal Sept - Nov
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
Job Summary
As a Seasonal Event Staff Member, you're the energy behind the experience. From the moment guests arrive to the second they leave, you'll keep the crowd moving, the atmosphere electric, and every interaction memorable. This role is fast-paced, guest-facing, and essential to what makes Thirteenth Floor's attractions run flawlessly night after night.
What You'll Do
Guest Flow & Crowd Management
Guide guests through queue lines, entrances, and exits, keeping traffic moving efficiently and wait times to a minimum
Proactively identify and address bottlenecks before they impact the guest experience
Implement crowd management strategies that balance safety, pacing, and atmosphere
Guest Experience & Customer Service
Deliver friendly, high-energy interactions at every touchpoint—answering questions, setting expectations, and keeping guests excited
Resolve guest concerns quickly and professionally, turning friction into a positive moment
Maintain the immersive atmosphere that defines the Thirteenth Floor experience throughout every shift
Event Operations
Assist with event setup and teardown, ensuring all areas are clean, organized, and show-ready
Support props, décor, and effects upkeep in coordination with production and technical staff
Adapt to special event needs as they arise, stepping in wherever the team needs support
Safety & Communication
Stay alert for safety hazards and report concerns to management immediately
Support security personnel in maintaining a safe environment for guests and staff
Respond calmly and effectively in emergency situations following established protocols
Communicate clearly with actors, managers, and fellow staff to ensure seamless nightly operations
What You Bring
Must be 18 years of age or older at time of hire
Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)
Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable
Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction
Positive attitude, strong communication skills, and a team-first mindset
Ability to stay calm and focused in fast-paced, high-volume situations
Compensation & Employment Details
Hourly Rate: $21.00 hr
Employment Type: Seasonal/Temporary
Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season
This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.
Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.
Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.
Equal Opportunity Employer
Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.
Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.
Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [email protected]
Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.
