Verified Job
Event Management
Event Production & AV Ops Manager
Event Management
#22981
Remote / WFH
Pfizer
Job Description
The Event Production & AV Ops Manager is responsible for leading the delivery of global virtual and hybrid meetings and events for Pfizer colleagues. The role provides operational leadership for the Chennai based Event Production & AV Ops Hub, ensuring a consistently high standard of service delivery, customer satisfaction, and technical excellence.
The role manages the local Hub team and on site AV Technicians in India, while working in close partnership with Event Production & AV Ops Managers globally to drive projects, process improvements, and strategic initiatives across the wider team. The role plays a key part in scaling services, improving reliability, and evolving event production capabilities using the Microsoft Teams platform and associated technologies.
Main Duties and Responsibilities:
Lead the day to day operation of the Event Production & AV Ops Hub, ensuring delivery of a first class customer service experience.
Provide operational leadership and line management for the Hub team and on site AV Technicians in India.
Oversee the delivery of remote support for virtual and hybrid meetings and events using the Microsoft Teams platform.
Ensure proactive monitoring of equipment, services, and platforms to confirm readiness ahead of meetings and events.
The role manages the local Hub team and on site AV Technicians in India, while working in close partnership with Event Production & AV Ops Managers globally to drive projects, process improvements, and strategic initiatives across the wider team. The role plays a key part in scaling services, improving reliability, and evolving event production capabilities using the Microsoft Teams platform and associated technologies.
Main Duties and Responsibilities:
Lead the day to day operation of the Event Production & AV Ops Hub, ensuring delivery of a first class customer service experience.
Provide operational leadership and line management for the Hub team and on site AV Technicians in India.
Oversee the delivery of remote support for virtual and hybrid meetings and events using the Microsoft Teams platform.
Ensure proactive monitoring of equipment, services, and platforms to confirm readiness ahead of meetings and events.
