Verified Job
Event Management
Event Operations Manager- Niagara- job post Encore Global
Event Management
#796218
Remote / WFH
Encore Global
Job Description
Full job description
Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.
Customer Service
Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
Promotes and reinforces a positive working environment centered on Encore core values.
Position Overview
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Key Job Responsibilities
Operations Management
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
Provides direct supervision of team members including scheduling and time keeping.
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Ensures that daily equipment sheets are updated and properly completed.
Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
Attends BEO, Pre-Cons, and pre-production meetings as needed.
Delegates tasks as appropriate.
Customer Service
Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
People Development & Training
Promotes and reinforces a positive working environment centered on Encore core values.
