Verified Job
Event Management
Event Maitre D' | The Pearle Hotel & Spa- job post The Pearle Hotel and Spa, Autograph Collectio
Event Management
#796506
Remote / WFH
The Pearle Hotel and Spa, Autograph Collection
Job Description
Full job description
The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Maître D ensures the seamless execution of upscale events by leading the service team with precision, professionalism, and hospitality. They act as the key liaison between guests, vendors, and internal teams, ensuring every detail aligns with the client’s vision and Pearle’s high service standards. With a proactive approach, they manage event flow, oversee timing, and address any challenges with creative solutions to maintain an exceptional guest experience. Their leadership fosters teamwork, efficiency, and a refined atmosphere that enhances the overall success of each event.
Ideal Candidate
A confident and experienced hospitality professional with a passion for delivering impeccable service. They are a natural leader who thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to think on their feet. With excellent communication and problem-solving abilities, they can effectively coordinate with guests, vendors, and team members to ensure flawless event execution. Their commitment to teamwork, professionalism, and upholding Pearle’s high service standards makes them an inspiring and respected presence at every event.
Kay Accountabilties:
Serve as an ambassador of the property, acting as a liaison between guests, management, sales consultants, and team members.
Lead by example, proactively providing smooth, unfettered service and finding creative solutions to any challenges that may arise.
Coordinate with external vendors, such as florists, photographers, and entertainment providers, to ensure seamless integration into the event.
Manage guest seating arrangements and handle any last-minute changes or special requests.
Oversee the setup and breakdown of event spaces, ensuring all elements are in place and meet the client's expectations.
Monitor the event timeline closely, adjusting as needed to keep everything running smoothly.
Provide training and mentorship to junior team members, helping them develop their skills and understanding of high service standards.
Handle any guest complaints or issues promptly and professionally, ensuring a positive resolution.
Maintain detailed records of each event, including guest feedback and any areas for improvement, to enhance future events.
Ensure compliance with all local regulations and licensing requirements, particularly regarding ******* service and health and safety standards.
Prepare by reviewing upcoming contracts and ensuring all details are communicated to staff and vendors.
The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.
The Maître D ensures the seamless execution of upscale events by leading the service team with precision, professionalism, and hospitality. They act as the key liaison between guests, vendors, and internal teams, ensuring every detail aligns with the client’s vision and Pearle’s high service standards. With a proactive approach, they manage event flow, oversee timing, and address any challenges with creative solutions to maintain an exceptional guest experience. Their leadership fosters teamwork, efficiency, and a refined atmosphere that enhances the overall success of each event.
Ideal Candidate
A confident and experienced hospitality professional with a passion for delivering impeccable service. They are a natural leader who thrives in a fast-paced environment, demonstrating strong organizational skills, attention to detail, and the ability to think on their feet. With excellent communication and problem-solving abilities, they can effectively coordinate with guests, vendors, and team members to ensure flawless event execution. Their commitment to teamwork, professionalism, and upholding Pearle’s high service standards makes them an inspiring and respected presence at every event.
Kay Accountabilties:
Serve as an ambassador of the property, acting as a liaison between guests, management, sales consultants, and team members.
Lead by example, proactively providing smooth, unfettered service and finding creative solutions to any challenges that may arise.
Coordinate with external vendors, such as florists, photographers, and entertainment providers, to ensure seamless integration into the event.
Manage guest seating arrangements and handle any last-minute changes or special requests.
Oversee the setup and breakdown of event spaces, ensuring all elements are in place and meet the client's expectations.
Monitor the event timeline closely, adjusting as needed to keep everything running smoothly.
Provide training and mentorship to junior team members, helping them develop their skills and understanding of high service standards.
Handle any guest complaints or issues promptly and professionally, ensuring a positive resolution.
Maintain detailed records of each event, including guest feedback and any areas for improvement, to enhance future events.
Ensure compliance with all local regulations and licensing requirements, particularly regarding ******* service and health and safety standards.
Prepare by reviewing upcoming contracts and ensuring all details are communicated to staff and vendors.
