Verified Job
Event Management
Event and Conference Services Manager- job post Inn at Laurel Point
Event Management
#796661
Remote / WFH
Inn at Laurel Point
Job Description
Full job description
Job Title: Event and Conference Services Manager
Job Status: Permanent, Full-Time
Start Wage: $75,000 per annum
Summary of Position:
The Event & Conference Services Manager leads a team of three event professionals and oversees all conference, meeting, and social event management at our premier waterfront hotel in Victoria. This role focuses on delivering exceptional guest experiences while driving revenue growth across food and beverage and additional ancillary services.
The Event & Conference Services Manager is responsible for planning and executing events, as well as developing and implementing strategies, policies, and procedures that enhance service quality. This includes improving both external guest experiences and internal collaboration across departments to ensure seamless event delivery and operational excellence.
Responsibilities:
Participate in the development of organizational objectives and strategic planning in relation to trends in the market place
Responsible for the daily operation of the Event department and for the supervision of the three leaders within this department
Develop an enthusiastic and guest driven team through training and support, enabling the event team to deliver the highest level of service
Maintain all departmental policies and procedures, ensure the team is trained and held accountable to all standards
Work closely with the Director of Sales & Marketing, Culinary team and the Event Operations Department to ensure clear lines of communications between each department and all other operational departments
Enhance service standards, selling techniques and product knowledge to consistently raise the bar to ensure client satisfaction
Creation and maintenance of reporting including banquet revenue forecasting, annual budgets, activity reporting, trace procedures etc.
Ensure all leader appraisals and coaching is done in a professional, positive and timely manner to fully support the team and uphold Inn at Laurel Point human resources initiatives
Maintain a constructive and positive relationship with all departments
Review all definite sales bookings and assign them among the Events team
Develop new product offerings with a goal to increase the number and quality of offerings available to meeting planners, conference and social events
Develop and implement function space yield management guidelines. Review daily to ensure space is being maximized for occupancy and profitability at all times
Ensure the integrity of OPERA and spearhead any issues with the system with OPERA directly. Participate in training and development within the system
Job Title: Event and Conference Services Manager
Job Status: Permanent, Full-Time
Start Wage: $75,000 per annum
Summary of Position:
The Event & Conference Services Manager leads a team of three event professionals and oversees all conference, meeting, and social event management at our premier waterfront hotel in Victoria. This role focuses on delivering exceptional guest experiences while driving revenue growth across food and beverage and additional ancillary services.
The Event & Conference Services Manager is responsible for planning and executing events, as well as developing and implementing strategies, policies, and procedures that enhance service quality. This includes improving both external guest experiences and internal collaboration across departments to ensure seamless event delivery and operational excellence.
Responsibilities:
Participate in the development of organizational objectives and strategic planning in relation to trends in the market place
Responsible for the daily operation of the Event department and for the supervision of the three leaders within this department
Develop an enthusiastic and guest driven team through training and support, enabling the event team to deliver the highest level of service
Maintain all departmental policies and procedures, ensure the team is trained and held accountable to all standards
Work closely with the Director of Sales & Marketing, Culinary team and the Event Operations Department to ensure clear lines of communications between each department and all other operational departments
Enhance service standards, selling techniques and product knowledge to consistently raise the bar to ensure client satisfaction
Creation and maintenance of reporting including banquet revenue forecasting, annual budgets, activity reporting, trace procedures etc.
Ensure all leader appraisals and coaching is done in a professional, positive and timely manner to fully support the team and uphold Inn at Laurel Point human resources initiatives
Maintain a constructive and positive relationship with all departments
Review all definite sales bookings and assign them among the Events team
Develop new product offerings with a goal to increase the number and quality of offerings available to meeting planners, conference and social events
Develop and implement function space yield management guidelines. Review daily to ensure space is being maximized for occupancy and profitability at all times
Ensure the integrity of OPERA and spearhead any issues with the system with OPERA directly. Participate in training and development within the system
