Verified Job
Customer Support / TeleCaller
Emergency Medical Dispatcher Call Handler
Customer Support / TeleCaller
#417151
Remote / WFH
Job Description
Are you ready to embark on a new and exciting career that allows you to make a real difference in people's lives? Join our team as an Emergency Medical Dispatcher - Call Handler where you will take & triage incoming emergency calls using a scripted system, you will provide support and accurate advice to callers using the ProQA system while consistently providing quality customer service and professionalism to each caller. Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team, this role is based in the handy & accessible 2 Harrison Road, Mt Wellington
Job Description
He aha te tūranga - About the role:
Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
24/7 service with shift work including nights, this can fall on weekends, public holidays, christmas and birthdays
Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly
Qualifications
Ko wai koe - About you:
To be successful in this role, you will have:
Ideally have previous experience in a fast-paced customer service type role
Strong communication skills, both verbal and written
Ability to handle highly stressful situations with integrity and able to remain professional and calm during every call
Resiliency is a must
Able to deal with serious trauma during every shift
Strong emotional intelligence
Strong mental and emotional wellbeing
Computer savvy and able to use systems and work in a three-screen environment
Able to accurately type a minimum of 40 WPM (use the free online testing platforms to check your score)
Job Description
He aha te tūranga - About the role:
Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
24/7 service with shift work including nights, this can fall on weekends, public holidays, christmas and birthdays
Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly
Qualifications
Ko wai koe - About you:
To be successful in this role, you will have:
Ideally have previous experience in a fast-paced customer service type role
Strong communication skills, both verbal and written
Ability to handle highly stressful situations with integrity and able to remain professional and calm during every call
Resiliency is a must
Able to deal with serious trauma during every shift
Strong emotional intelligence
Strong mental and emotional wellbeing
Computer savvy and able to use systems and work in a three-screen environment
Able to accurately type a minimum of 40 WPM (use the free online testing platforms to check your score)
