Verified Job
Customer Support / TeleCaller
E-Commerce Executive
Customer Support / TeleCaller
#656965
Remote / WFH
Job Description
About Us
Akaame Exports Pvt. Ltd. is a leading fashion and lifestyle company behind premium brands like Crystalicious and Anhadaa — known for handcrafted footwear, bags, and accessories that blend comfort, style, and craftsmanship. With a growing digital footprint across the Middle East and India, we are looking for an innovative and results-driven E-commerce Manager to lead our online growth journey.
Position Overview
We’re seeking a strategic thinker and hands-on executor who can manage, optimize, and scale our e-commerce operations across platforms like Shopify, Amazon, Noon, Namshi, and Trendyol.
This role requires someone with a strong grasp of digital marketing, analytics, merchandising, and customer experience.
Key Responsibilities
Manage and maintain our Shopify store — including product uploads, collections, and visual merchandising.
Coordinate with marketplace partners (Amazon, Noon, Namshi, etc.) for listings, promotions, and performance tracking.
Develop and execute monthly sales and campaign strategies aligned with brand goals.
Monitor inventory syncs, order flows, logistics coordination, and customer service efficiency.
Analyze sales data, website traffic, and conversion funnels to drive growth.
Collaborate with marketing and creative teams for SEO, email campaigns, and social commerce initiatives.
Track and report KPIs: sales targets, conversion rates, ad ROI, and customer retention metrics.
Research competitor trends and suggest promotional and pricing strategies.
Ensure smooth website functionality — liaising with developers and third-party agencies when needed.
Who You Are
Minimum 3–5 years of experience managing e-commerce platforms (Shopify preferred).
Strong understanding of digital performance marketing, SEO, and analytics tools (Google Analytics, Meta Ads, etc.).
Experience with marketplace management in the fashion or lifestyle sector.
Excellent coordination, communication, and problem-solving skills.
Data-driven mindset with creative thinking and a passion for brand building.
Bonus: Exposure to international markets (especially GCC) and ERP systems like Zoho.
Key Performance Indicators (KPIs)
Monthly online sales growth (%).
Website conversion rate improvement.
Reduction in cart abandonment rate.
Marketplace performance & seller ratings.
ROI on paid digital campaigns.
Customer satisfaction & retention metrics.
Perks & Environment
Dynamic, creative, and supportive workplace.
Opportunity to grow with a rapidly expanding brand.
Employee development and training programs.
Competitive compensation and performance bonuses.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Ability to commute/relocate:
Gota, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Shopify: 3 years (Required)
Meta Ads: 2 years (Required)
Akaame Exports Pvt. Ltd. is a leading fashion and lifestyle company behind premium brands like Crystalicious and Anhadaa — known for handcrafted footwear, bags, and accessories that blend comfort, style, and craftsmanship. With a growing digital footprint across the Middle East and India, we are looking for an innovative and results-driven E-commerce Manager to lead our online growth journey.
Position Overview
We’re seeking a strategic thinker and hands-on executor who can manage, optimize, and scale our e-commerce operations across platforms like Shopify, Amazon, Noon, Namshi, and Trendyol.
This role requires someone with a strong grasp of digital marketing, analytics, merchandising, and customer experience.
Key Responsibilities
Manage and maintain our Shopify store — including product uploads, collections, and visual merchandising.
Coordinate with marketplace partners (Amazon, Noon, Namshi, etc.) for listings, promotions, and performance tracking.
Develop and execute monthly sales and campaign strategies aligned with brand goals.
Monitor inventory syncs, order flows, logistics coordination, and customer service efficiency.
Analyze sales data, website traffic, and conversion funnels to drive growth.
Collaborate with marketing and creative teams for SEO, email campaigns, and social commerce initiatives.
Track and report KPIs: sales targets, conversion rates, ad ROI, and customer retention metrics.
Research competitor trends and suggest promotional and pricing strategies.
Ensure smooth website functionality — liaising with developers and third-party agencies when needed.
Who You Are
Minimum 3–5 years of experience managing e-commerce platforms (Shopify preferred).
Strong understanding of digital performance marketing, SEO, and analytics tools (Google Analytics, Meta Ads, etc.).
Experience with marketplace management in the fashion or lifestyle sector.
Excellent coordination, communication, and problem-solving skills.
Data-driven mindset with creative thinking and a passion for brand building.
Bonus: Exposure to international markets (especially GCC) and ERP systems like Zoho.
Key Performance Indicators (KPIs)
Monthly online sales growth (%).
Website conversion rate improvement.
Reduction in cart abandonment rate.
Marketplace performance & seller ratings.
ROI on paid digital campaigns.
Customer satisfaction & retention metrics.
Perks & Environment
Dynamic, creative, and supportive workplace.
Opportunity to grow with a rapidly expanding brand.
Employee development and training programs.
Competitive compensation and performance bonuses.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Ability to commute/relocate:
Gota, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Shopify: 3 years (Required)
Meta Ads: 2 years (Required)
