E-com Ops Executive

Job Description:

We are looking for a proactive and detail-oriented E-commerce Operations Executive

to manage and streamline daily operations on our e-commerce platform. The role

involves order management, logistics coordination, inventory oversight, and customer

support to ensure a seamless shopping experience. The ideal candidate will work

closely with vendors, shippers, and internal teams to maintain service level agreements

(SLAs) and ensure smooth order fulfillment.

Key Responsibilities:

Order Management: Process and monitor orders across the platform, ensuring timely

fulfillment.

Logistics Coordination: Work with vendors and shipping partners to track deliveries,

resolve logistics issues, and maintain SLAs.

Product Inventory Management: Oversee inventory levels, bulk uploads, and product

listings to ensure accuracy and integrity on the platform (preferably Shopify).

Vendor Coordination: Liaise with vendors to manage stock updates, pricing, and order

processing.

Customer Support: Handle customer inquiries and complaints via phone, chat, and email,

ensuring quick resolutions for returns, replacements, and claims.

Operational Reporting: Maintain records of orders, returns, and inventory while identifying

areas for process improvement.

Qualifications:

.Minimum 1 year of experience in e-commerce operations, including order and inventory

management.

Familiarity with Shopify or similar e-commerce platforms, including bulk product uploads.

Proficiency in Microsot Excel for data management and reporting.

Strong coordination skills to manage vendors, logistics partners, and customer queries.

Excellent problem-solving, communication, and organizational skills.

Ability to multitask in a fast-paced environment with keen attention to detail.

Bachelor’s degree in Business, Commerce, or a related field. Read more