Duty Manager

Location
Gymea NSW 2227
 
Benefits
Pulled from the full job description
On-the-job training
Employee assistance program
Meal allowance
Uniform provided
 
Full job description
Do you thrive in an environment where maximising potential through leading and coaching people is a key focus?
Are you excited by the prospect of using your exceptional multi-tasking, time management and a systems focused approach to support your key responsibilities?
Have people important to you described you as an influencer? Someone who is reliable, self-motivated and great at making decisions?
Are you looking for a role that allows you to work in harmony with the other important areas of your life?
Tradies is a well-established Club Group with three community-based clubs in Gymea, Caringbah and Helensburgh. Renowned for our dedication to our purpose ‘proudly supporting our members, community environment’, our award-winning team strives to provide exceptional hospitality, give back to our community and protect our environment.

Through our service standards, restaurants, cafes, event and entertainment facilities, we have built a strong reputation as a destination for all occasions and are committed to making a meaningful contribution to our community.

Our welcoming and relaxed social environment is enjoyed by all corners of our community and we are committed to not only fulfilling but exceeding expectations through innovation, adaptability and an unwavering commitment to our core values.

We are currently looking for expressions of interest for an experienced full-time Duty Manager to join our team.

Purpose:

Responsible for empowering our frontline team to be accountable, service focused and advocates of our purpose, our Duty Managers are also the custodians of the day-to-day management of our venues. Our Duty Managers ensure that safety, efficiency, compliance and overall venue management are their priority so that our members and guests experiences are nothing short of exceptional.

Accountabilities:

Provide operational support and insights to Venue Manager and Department Heads
Empower, lead and manage yourself and others to be accountable to ensuring exceptional standards in:
Service
Training, coaching and mentoring
Communication
Operational efficiency
Marketing and promotional support
Reporting efficiency
Legislative adherence (including but not limited to RSA, RCG, ARCG, Club policies procedures, Liquor Gaming Safety, WHS)
Positively impacting our community and the environment
Requirements

Essential capabilities:

Willing to work a rotating roster that includes days, evenings and overnights across all three venues
Confident and effective communicator across all levels of the organisation
Demonstrates commitment to Tradies values and purpose
Demonstrates personal accountability and commitment to service
Highly developed personal motivation
Team player – seeks to empower self and others through all actions
Agile and comfortable in managing change and being adaptable
Confident decision maker especially under pressure
Demonstrated commitment to accuracy and continuous improvement
Essential Skills:

Evidence of understanding of Gaming legislation and RGO requirements
Agility in using platforms such as IGT, CCTV, Circle Scan, Donesafe, Deputy or similar
Competence in managing and monitoring Gaming and FB products and systems such as TAB, Keno, POS and other relevant systems
Succinct reporting for operational data such as daily revenue, maintenance, WHS, security and licensing legislation
Proven success in venue management – people and hospitality operations
Intermediate Excel and Microsoft office suite
Benefits

A competitive salary
Rosters at least 4 weeks in advance
Meal allowance
Food safety training can be provided if not already held
Above Award Wages
Career Personal Development Growth Opportunities
Award-winning workplace culture and conditions
On the job training, development, support, mentorship and coaching
Monthly annual staff awards and end of year awards
Employee Wellbeing Program supported by our Wellbeing Mentor
Generous leave conditions
Team discounts
EAP with free 24-hour counselling
Uniform supplied
Volunteering opportunities
If you’re keen to share your passion for people and service and would like to further your career at Tradies, we’d love to hear from you.

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