Verified Job
Customer Support / TeleCaller
Disability Support Team Lead | Kaitaataki
Customer Support / TeleCaller
#725807
Remote / WFH
Te Roopu Taurima O Manukau Trust
Job Description
As a Kaitātaki (Team Leader) , you’ll lead a team of Kaiawhina (Support Workers) to provide high-quality, culturally grounded support to tāngata whaiora (people we support). You’ll play a key role in managing day-to-day operations in one of our whare (homes), ensuring tāngata are supported to live with dignity, independence and connection.
This is a hands-on leadership role – ideal for someone who can bring out the best in others and is open to learning and working in a kaupapa Māori environment.
What you’ll be doing:
Leading a team to deliver safe, respectful, and tāngata-centred support
Coaching, developing and supporting Kaiawhina in their roles
Overseeing daily operations including staffing, health & safety, rosters and whare maintenance
Supporting the development and implementation of tāngata plans, goals, and routines
Ensuring tikanga Māori values are upheld in every aspect of whare life
Building strong relationships with tāngata, whānau and community partners
Ensuring compliance with legislation, policy, and best practice
What we offer:
A values-based, inclusive workplace where your mahi matters
Five weeks annual leave
Regular team events and opportunities to grow
Free indemnity, life and trauma insurance cover
EAP (Employee Assistance Programme) support
Staff discounts across 50+ well-known NZ brands via our benefits app
Dedicated in-house training to support your development
Long service leave to recognise your commitment
What you’ll bring:
A calm, caring and respectful approach to support others
Willingness to learn about kaupapa Māori values and ways of working
Good communication and ability to work well in a team
Full driver’s licence and access to reliable transportation
Experience working with vulnerable adults or in mental health or disability
NZ Certificate in Health and Wellbeing Level 4
Apply now – we’d love to hear from you!
Mō mātou – About Te Roopu Taurima
Te Roopu Taurima is Aotearoa’s largest kaupapa Māori disability support provider. We support tāngata whaiora from all walks of life who live with intellectual disabilities and mental health needs.
With almost 400 kaimahi across Te Tai Tokerau (Northland), Tāmaki Makaurau (Auckland), Waikato, and Ōtautahi (Christchurch), we provide 24/7 care through residential, vocational, respite, and mental health services.
At the heart of everything we do are kaupapa Māori values – we walk alongside tāngata so they can live with purpose, whanaungatanga, and a strong sense of identity.
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This is a hands-on leadership role – ideal for someone who can bring out the best in others and is open to learning and working in a kaupapa Māori environment.
What you’ll be doing:
Leading a team to deliver safe, respectful, and tāngata-centred support
Coaching, developing and supporting Kaiawhina in their roles
Overseeing daily operations including staffing, health & safety, rosters and whare maintenance
Supporting the development and implementation of tāngata plans, goals, and routines
Ensuring tikanga Māori values are upheld in every aspect of whare life
Building strong relationships with tāngata, whānau and community partners
Ensuring compliance with legislation, policy, and best practice
What we offer:
A values-based, inclusive workplace where your mahi matters
Five weeks annual leave
Regular team events and opportunities to grow
Free indemnity, life and trauma insurance cover
EAP (Employee Assistance Programme) support
Staff discounts across 50+ well-known NZ brands via our benefits app
Dedicated in-house training to support your development
Long service leave to recognise your commitment
What you’ll bring:
A calm, caring and respectful approach to support others
Willingness to learn about kaupapa Māori values and ways of working
Good communication and ability to work well in a team
Full driver’s licence and access to reliable transportation
Experience working with vulnerable adults or in mental health or disability
NZ Certificate in Health and Wellbeing Level 4
Apply now – we’d love to hear from you!
Mō mātou – About Te Roopu Taurima
Te Roopu Taurima is Aotearoa’s largest kaupapa Māori disability support provider. We support tāngata whaiora from all walks of life who live with intellectual disabilities and mental health needs.
With almost 400 kaimahi across Te Tai Tokerau (Northland), Tāmaki Makaurau (Auckland), Waikato, and Ōtautahi (Christchurch), we provide 24/7 care through residential, vocational, respite, and mental health services.
At the heart of everything we do are kaupapa Māori values – we walk alongside tāngata so they can live with purpose, whanaungatanga, and a strong sense of identity.
Show less
