Job highlights
Identified by Google from the original job post
Qualifications
Motivate and provide a work environment in which team members are productive
Manage group and interpersonal conflict effectively
Minimum Years of Experience: five (5) years Hospitality related experience at manager level
Minimum of 1 year of leadership experience in hotel management
Knowledge of the hotel property management systems (Delphi.fdc)
Significant experience in revenue management or a similar analytical role
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Hospitality - We're passionate about delivering exceptional guest experiences
Integrity - We do the right thing, all the time
Now - We operate with a sense of urgency and discipline
Productivity
Dependability
Customer Focus
Adaptability
Benefits
The annual salary range for this role is $170,000 - $185,000 and is based on applicable and specialized experience
Access to your pay when you need it through DailyPay
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Available benefits may vary depending upon property-specific terms and conditions of employment
Responsibilities
As Director of Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work
The Director of Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations
Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
Drive innovation and creativity within event delivery
Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
Actively support the sales process
Provide overall leadership and direction in all Events matters
Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
Participate or represent Hilton in industry social/meeting/events professional associations
Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
Be an ambassador for customer service
Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
Listen and respond to team members needs while having an open-door policy
Ensure the proper use of all function space, exhibit hall, and event spaces
Manage supplier and vendor relationships
Possess subject matter expertise and ensure standards/practices
Development and management of departmental budgets
Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
Ensure proper staffing for the needs of the business
Integrate current trends in event management and design
Participate in customer site inspections and assists with the sales process as necessary
Job description
Imagine the opportunity to curate extraordinary events at one of the most iconic hotels in the world. The Waldorf Astoria New York, synonymous with timeless elegance and unparalleled luxury, is seeking a visionary Director of Events to lead our prestigious gatherings. This is your chance to create unforgettable experiences in a setting rich with history. If you have a passion for perfection and a talent for transforming moments into memories, we invite you to join us in continuing the legacy of excellence at the Waldorf Astoria New York.
What will I be doing?
As Director of Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
STRATEGY:
• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Drive innovation and creativity within event delivery
• Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Provide owner relations guidance in key areas of Events expertise, as needed (Banquet Capital Expenditures, Staffing Models)
• Actively support the sales process.
LEADERSHIP:
• Provide overall leadership and direction in all Events matters.
• Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
• Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent Hilton in industry social/meeting/events professional associations
CULTURE:
• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
• Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
• Be an ambassador for customer service.
TALENT:
• Motivate and provide a work environment in which team members are productive
• Ensure all Event manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manage group and interpersonal conflict effectively
OPERATIONS EXCELLENCE:
• Ensure the proper use of all function space, exhibit hall, and event spaces
• Manage supplier and vendor relationships
• Possess subject matter expertise and ensure standards/practices
• Development and management of departmental budgets
• Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events
• Ensure proper staffing for the needs of the business
• Integrate current trends in event management and design
• Participate in customer site inspections and assists with the sales process as necessary
The annual salary range for this role is $170,000 - $185,000 and is based on applicable and specialized experience.
What are we looking for?
• Minimum Years of Experience: five (5) years Hospitality related experience at manager level.
• Minimum of 1 year of leadership experience in hotel management.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems (Delphi.fdc)
• Significant experience in revenue management or a similar analytical role
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Since being founded in 1+1+, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits- Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work Fortune.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
· Access to your pay when you need it through DailyPay
· Health insurance
· Career growth and development
· Team Member Resource Groups
· Recognition and rewards programs
· Go Hilton travel discount program
· Best-in-Class Paid Time Off (PTO)
· Supportive parental leave
· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
· Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Available benefits may vary depending upon property-specific terms and conditions of employment.
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