Digital Transformation Analyst Specialist

Position Type :
Full time

Type Of Hire :
Experienced (relevant combo of work and education)

Education Desired :
Bachelor's Degree

Travel Percentage :
0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:
• Work closely with the GBPO teams and LOBs to close the presales requirements
• Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements
• Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.
• Ensure a superior pre sales response through outstanding communication and advanced problem-solving skills
• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support
• Identify and consistently measure programs and deliverables against key performance metrics (KPIs)

What you bring:
• Excellent verbal and written communication skills in English
• 5-7 years of experience in BPO presales service, specifically in handling US and UK customers
• Strong interpersonal skills with the ability to empathize and understand complex customer needs
• Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
• Proficiency in customer service software, CRM systems, and advanced computer skills
• Prior experience in pre- sales is a valuable asset in this role
• Financial services industry knowledge and/or large tech company experience is preferred
• Relationship builder with proven ability to work with senior business leaders and executives
• Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important
• Ability to successfully overcome obstacles and attention to detail

What we offer you:
• A range of benefits designed to help support your lifestyle and wellbeing
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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