Digital Operations Coordinator

Full job description
We are looking for a highly organized and detail-oriented individual to help coordinate our digital operations processes, ensuring the timely and accurate release of our metadata, ebooks and audio downloads. The successful candidate will be a champion for the best practices involved in managing these processes across various business systems, and will be called upon to respond to queries and provide training and guidance to the rest of the business as needed.

Your team:
You’ll be working within the Business Process team, which is part of the wider Publishing Operations department. We are a friendly and collaborative team, responsible for the analysis and specification of development and improvements in business processes. As a result, we get to work with colleagues from all areas of the company in order to understand their ways of working.

As well as working on internal processes across the company, we are responsible for managing digital operations, including our ONIX feeds to customers, and the distribution of our ebook and audio download assets. Best practice and operational excellence are at the heart of what we do.

Your role:
You will be a key member of the Business Process team, with an understanding of digital publishing and metadata feeds. You will help keep our catalogue up to date with retailers, and work on projects to widen and improve the reach of our books through the digital supply chain.

This role would suit a highly organized candidate who can manage a busy workload effectively, has excellent attention to detail and a proven record of prioritizing work across a range of projects, alongside managing other regular tasks and ad-hoc requests.

Your key responsibilities:

Managing the distribution of metadata and assets for digital products to retailers, ensuring delivery deadlines are met and trouble-shooting any issues

Acting as a key contact for queries from colleagues and retailers about our books, investigating and solving problems quickly

Ensuring our product metadata is released in ONIX on time and meets the highest industry standards

Updating Biblio with operational data and performing QA checks for edition records

Participating in projects to improve data flow between Pan Macmillan and its sister companies worldwide

Helping to deliver regular Biblio training, including inductions for new starters, topical training sessions and responding to ad-hoc questions

Contributing to and helping maintain our Process Library of best practice guidance documents

Providing general project administrative support to the Business Process team.

Essential experience, abilities and knowledge you’ll need to succeed:

An innate passion for books and the publishing industry

Ability to manage shifting priorities while maintaining attention to detail

Effective written and oral communication skills with the ability to translate technical concepts into easy-to-understand language

Adept at time management and prioritization

A methodical and organized approach to tasks

A solution-oriented mindset with the ability to think critically

Comfortable working with numbers and data to draw conclusions

Awareness of ONIX, ebook and digital audio formats

Technical knowledge of and experience in maintaining and developing bibliographic systems, e.g. Biblio and CoreSource.


What you’ll get in return:
In return we can offer you a range of great projects, a supportive and collaborative working environment as well as a competitive salary and benefits package.


Salary starting from: £33,000

Closing date: 17 August 2025


Some of the benefits we offer:

25 days’ annual leave increasing with years of service + bank holidays

Generous pension scheme

Discounted private medical insurance

Group income protection scheme

Enhanced family pay and leave

Flexible working hours and summer hours (early finish on a Friday during summer months)

2 Volunteer Days per year

75% off all Pan Macmillan books and regular staff book sales (highly reduced rates)

Season ticket loan/advance

Cycle to work scheme

Discounts on shopping, Tastecard+ and gym memberships; Christmas club savings

Daily free breakfast and monthly company lunch

This is a full time, permanent role and will be based in our offices in Farringdon, London, with some flexibility to work from home each week.

All applicants must be able to demonstrate the right to live and work in the UK in order to be considered for this role.

At Pan Macmillan, we are highly committed to promoting diversity, equity and inclusion at every level of our organisation. We welcome applications from all individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Our efforts to promote DE I are ongoing, and we continually strive to learn and improve our policies and practices. You can read our full Diversity Inclusion Pledge is available here https://www.panmacmillan.com/about/diversity-and-inclusion

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