Verified Job
IT / Software / Data Analyst
Desktop support
IT / Software / Data Analyst
#724697
Remote / WFH
Randstad · Hyderabad, Telangana
Job Description
Job description
Job Title : Desktop SupportLocation : HyderabadExperience : 5years Core Responsibilities Advanced Desktop & End-User Support
Deliver Deskside and walk-up support for Windows and MacOS endpoints,smart devices and peripherals
Perform root cause analysis for recurring hardware, OS, driver and application issues escalated from Service Desk.Diagnose and resolve issues involving:
i. Operating system corruption, profiles issues, OS rebuilds and migrations.
ii. Group policy, endpoint security agents, VPN clients and device posture
issues.
iii. Performance degradation, boot failures, and hardware
compatibility problems.
Own incidents end-to-end, ensuring accurate documentation, user
communication and adherence to SLA targets
Strong customer service mindset with the ability to support senior business stakeholders and executives.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently in a fast-paced, high-visibility environment.
Comfortable operating onsite and coordinating with global support teams.Methodical approach to documentation, asset tracking and compliance.
experience7
A client of Randstad India
Job Title : Desktop SupportLocation : HyderabadExperience : 5years Core Responsibilities Advanced Desktop & End-User Support
Deliver Deskside and walk-up support for Windows and MacOS endpoints,smart devices and peripherals
Perform root cause analysis for recurring hardware, OS, driver and application issues escalated from Service Desk.Diagnose and resolve issues involving:
i. Operating system corruption, profiles issues, OS rebuilds and migrations.
ii. Group policy, endpoint security agents, VPN clients and device posture
issues.
iii. Performance degradation, boot failures, and hardware
compatibility problems.
Own incidents end-to-end, ensuring accurate documentation, user
communication and adherence to SLA targets
Strong customer service mindset with the ability to support senior business stakeholders and executives.
Excellent troubleshooting, analytical, and communication skills.
Ability to work independently in a fast-paced, high-visibility environment.
Comfortable operating onsite and coordinating with global support teams.Methodical approach to documentation, asset tracking and compliance.
experience7
A client of Randstad India
