Verified Job
Hardware / Network Engineer
Desktop Support Engineer L1 And L2
Hardware / Network Engineer
#791678
Remote / WFH
Aforeserve
Job Description
Roles and Responsibilities
• Provide Level 1 (L1) and Level 2 (L2) desktop support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot common desktop problems such as OS installation, network connectivity, and application functionality.
• Collaborate with team members to resolve complex technical issues that require escalation.
• Document all incidents and resolutions in a timely manner using IT service management tools.
• Provide Level 1 (L1) and Level 2 (L2) desktop support to end-users, troubleshooting hardware and software issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot common desktop problems such as OS installation, network connectivity, and application functionality.
• Collaborate with team members to resolve complex technical issues that require escalation.
• Document all incidents and resolutions in a timely manner using IT service management tools.
