Desktop and Network Support Engineer.

About the Role

We are looking for a motivated and experienced Desktop & Network Support Engineer to join our growing team. The successful candidate will provide onsite and remote IT support to clients, troubleshoot desktop and network issues, and assist with IT infrastructure deployments.

Key Responsibilities

✅ Provide Level 1 & Level 2 desktop support to end users

✅ Install, configure, and troubleshoot:

Windows 10/11 operating systems
Microsoft Office 365
Printers and scanners
Desktop PCs, laptops, and mobile devices
✅ Manage and support:

Active Directory
Group Policies
User accounts and permissions
File and print services
✅ Network Support:

Configure and troubleshoot routers, switches, and wireless access points
Diagnose LAN, WAN, Wi-Fi, and internet connectivity issues
Support VPN and remote access solutions
Network cabling and patching
✅ Server Support:

Basic Windows Server administration
Backup monitoring and troubleshooting
Server health checks
✅ Hardware Support:

PC and laptop upgrades
SSD and memory installations
Hardware diagnostics and repairs
✅ Deployment Projects:

Computer rollouts and migrations
Wireless network deployments
IT infrastructure installations
✅ Documentation:

Maintain service tickets and technical documentation
Prepare installation and support reports
Pay: From $49,900.00 per year

Experience:

ICT : 2 years (Required)
Work Authorisation:

Australia (Required)
Work Location: Hybrid remote in Melbourne VIC