DES Team Leader

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About You
We are currently seeking a DES Team Leader with previous experience in the Disability Employment Services (DES) sector to join our team working in the Liverpool office. You will be working in a supportive and inclusive environment and be part of a dynamic and passionate team dedicated to positive change.
If you want to make a meaningful impact in the lives of individuals with disabilities, this role is for you!
Reporting to the Program Manager, the DES Team Leader will oversee the delivery of our employment services, ensuring high-quality support for our clients. You will lead a team of dedicated professionals, manage day-to-day operations, and collaborate with various stakeholders to enhance our service offerings. Your role will be crucial in driving successful employment outcomes for individuals with disabilities.
You will be responsible for providing day-to-day leadership to SSI’s DES sites, managing DES contracts at site level, overseeing teams of DES Employment Consultants, ensuring job seekers’ needs and expectations are being met in line with customer experience standards and contractual obligations under the Disability Employment Services program, as well as liaising regularly with key stakeholders, employers, government departments, and managing and maintaining community relationships.
You will also be responsible to assist with job seeker caseload and caseload allocations at a site level.
We would love to hear from candidates who are passionate about making a difference and have the skills and experience required for this role.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria

Certificate IV in Employment Services, Career Development, Disability Services, or other similar qualification, desirable or be willing to work towards.
Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.
Experience interacting with job seekers both in groups and in one-on-one settings.
Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.
Good working knowledge of local, state and national labour markets.
Previous experience working in the Disability Employment Services sector and an understanding of working with long term unemployed job seekers is desirable
An understanding of the challenges facing people with a disability or mental illness entering the workforce, or any lived experience in this area is desirable
Experience working with CALD or refugee communities is desirable
About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits
Salary packaging options to receive up to $15,+00 of your salary tax-free meaning more take-home pay!
Flexible working arrangement supporting work from home and office, including the opportunity of a +-day fortnight.
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities.
About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
To Apply
We look forward to receiving your resume and cover letter, explaining your interest and suitability for this role via email. Applications without cover letters will not be considered
Applications close Friday 16th May 2025.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process (including the application form ) and offering information about workplace adjustments and support networks.
Should you require adjustments please email me at mkhooblall@ssi.org.au or call me on 0410 801 184. Read more