Deputy Director, Operations - HR

RMarketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:

Under direction of an operational director, assists in the direction, coordination and control of operational

activities of health care setting programs across the System to ensure optimal utilization of human and

material resources. Serves as a principal assistant to leadership on operational matters and may be

directly responsible for operational activities for specific projects and/or programs. Acts in compliance

with all applicable governmental laws, rules and regulations and other applicable external regulatory

requirements and/or guidelines.

Essential Duties And Responsibilities
• Assists with directing, supervising, and coordinating all administrative and operational functions and

activities of the health care setting.
• Participates in the development, review and implementation of programs, policies, procedural

guidelines, evaluations and monitoring techniques to ensure the attainment of the System’s strategic

goals and objectives and compliance with regulatory standards and industry standards.
• Directs the planning, development and design of the appropriate control mechanisms for organizational

program review and evaluation of operational activities.
• Recommends, initiates and controls investigations of operational activities, monitors and audits related

activities and makes recommendations for appropriate corrective actions and/or improvements.
• Monitors progress pertaining to the resolution of operational problems and implementation activities to

expedite operational improvements for health care settings and Central Office programs and projects.
• Works collaboratively with primary stake holders to develop and implement best practice guidelines and

protocols, address operational challenges, and achieve productivity and quality benchmarks.
• Maintains liaison between operational units, health care settings and Central Office support services to

ensure effective control of operational activities and expedite implementation of operational improvements.
• Directs the administration and coordination of special programs, as assigned by leadership. Represents

the System at meetings with other agencies of the City, State and Federal government and external

organizations.
• Assists in the development of operating budget and ensures operations run within budgetary guidelines.

Consistently reviews department budget and implements cost containment strategies, as needed.
• Conducts and/or participates in meetings, conferences and seminars affecting operational activities, as

required.
• Provides general supervision including direction, assignment and evaluation of operating and support

staff and resolution of staff problems.
• Evaluates staff performance and work programs and provides leadership to obtain productivity and

efficiency in expediting assigned projects and initiates actions to accomplish objectives.
• Directs the preparation of comprehensive reports relating to operational activities of assigned projects,

programs and initiatives.
• Serves as on-call duty officer for operational issues on nights, weekends and holidays and conducts day

tours.
• Performs other related duties, as directed

Minimum Qualifications
• Master’s degree from an accredited college or university in Business Administration, Engineering, Health Care Specialization, Physical or Social Sciences or a related discipline; and five (5) years of progressively responsible administrative, managerial and/or consultative experience; or
• Bachelor’s degree from an accredited college or university in disciplines, as listed in “1” above; and six (6) years of progressively responsible administrative, managerial and/or consultative experience; or
• Satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Bachelor’s degree in disciplines, as listed in “1” above.

Department Preferences
• PHR, SHRM-CP, SPHR preferred.
• Ability to build and maintain effective working relationships
• Data-driven and results-oriented
• Demonstrates strategic and operational agility
• Effectively communicates mission and vision
• Experience in human resources healthcare in a large and complex setting
• Effective critical evaluation of human resources information systems
• General knowledge of policies and programs utilized in the operation of a hospital or medical care center, ability to assimilate and analyze data to recommend action based on analytical findings, and to assist in the resolution of health care administration and management problems.

How To Apply

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