Verified Job
Customer Support / TeleCaller
Deputy Asst Manager Sales Support
Customer Support / TeleCaller
#249220
Remote / WFH
Job Description
Job Title: Deputy / Asst Manager - Sales Support
Location: Jaipur
Education: Bachelors - Mechanics
Work Experience: 8-10 years of experience in similar industry
Job Description
Ensure the adherence to all Policies & Procedures especially the EHS policies, compliances,
- Support Sales Plan to deliver as per budget and FC
- Prepare, verify and submit quotes against RFQ / enquiry in timely manner and complete in all aspects.
- Follow up and coordinate with sales team members, customers and dealers for updating order confirmation with an aim of high conversion, timely forecast are prepared to share with planning and sales managers
- Coordinate with Tech support / Quotations functions in India or Finland for technical resolution wherever needed to prepare correct quote. Provide solution to challenges and help customers / dealers.
- Coordinate for sales mismatch / warranty / commitment supply cases to execute in timely manner.
- Accurate and timely communications with customers and internal stake holders on entire process updates starting from enquiry to sales closure.
- Prepare reports and discuss / analyze with planning, sales team for order forecasting, order loss, order opportunity, customer feedback on price, delivery or any other topic to have overall growth of the business and customer satisfaction
Location: Jaipur
Education: Bachelors - Mechanics
Work Experience: 8-10 years of experience in similar industry
Job Description
Ensure the adherence to all Policies & Procedures especially the EHS policies, compliances,
- Support Sales Plan to deliver as per budget and FC
- Prepare, verify and submit quotes against RFQ / enquiry in timely manner and complete in all aspects.
- Follow up and coordinate with sales team members, customers and dealers for updating order confirmation with an aim of high conversion, timely forecast are prepared to share with planning and sales managers
- Coordinate with Tech support / Quotations functions in India or Finland for technical resolution wherever needed to prepare correct quote. Provide solution to challenges and help customers / dealers.
- Coordinate for sales mismatch / warranty / commitment supply cases to execute in timely manner.
- Accurate and timely communications with customers and internal stake holders on entire process updates starting from enquiry to sales closure.
- Prepare reports and discuss / analyze with planning, sales team for order forecasting, order loss, order opportunity, customer feedback on price, delivery or any other topic to have overall growth of the business and customer satisfaction
