Job Description:
CIEL HR seeks an experienced Fleet Manager to lead our team of Pickup and Delivery Partners. In this role, you will be responsible for ensuring seamless logistics and exceptional customer experiences.
Key Responsibilities:
• Develop and implement strategies to drive team efficiency and improve delivery times.
• Maintain accurate records of team member attendance and performance.
• Identify areas for improvement and create plans to enhance overall performance.
• Provide regular feedback and coaching to support employee growth.
• Collaborate with internal teams to resolve customer complaints and concerns.
Requirements:
• Proven experience in process improvement and operations management.
• Excellent communication and leadership skills.
• Able to analyze data and make informed decisions.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Excel is desirable.
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