Customer Support Specialist, Workvivo - APJ(Based in Sydney

Customer Support Specialist, Workvivo - APJ(Based in Sydney)

What you can expect

You will support our Workvivo customers with queries, troubleshooting and building out a repository of helpful resources. You will build an extensive knowledge of the Workvivo platform and act as Voice of the Customer. This role also works with our Product team sharing customer insights to improve the Workvivo product.

About the Team

Customer Services play a crucial role in improving the customer experience within Zoom. We engagingly build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.

What we’re looking for

Have 3-5 years of experience in a customer-facing support role where priorities and customer needs constantly change
Demonstrate technical aptitude or familiarity with software concepts, web based technologies and/or mobile apps
Able to problem-solve technical issues and communicate technical problems to non-technical people
Display the ability and experience in Troubleshooting and assisting customers via a ticketing system and engaging with engineering teams to solve issues
Demonstrate exceptional customer support and communication skills, both written and verbal
Have the ability to speak English fluently and good to have other language capabilities
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.


Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

 
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