Customer Support Simplifying life with comprehensive solutions

Simplifying Life with Comprehensive Solutions
Highlights:
3.00 - 6.00 Years
6.00 - 7.00 INR (Lacs)/Yearly
Full-time
Mumbai
Roles & Responsibility
Role Overview
We’re looking for a customer-focused professional to manage the end-to-end insurance claim journey for enterprise (corporate) clients covering mobile phones, tablets, and laptops. The role involves proactive communication, case ownership, and escalation management to ensure high service quality and client satisfaction.

Key Responsibilities
Manage complete insurance claim lifecycle for enterprise customers
Proactively communicate with customers via calls & emails
Own cases from initiation to closure with strong follow-ups
Handle and resolve customer escalations with root cause analysis
Coordinate with internal teams (claims, logistics, repair partners)
Maintain CRM updates, trackers, and Excel-based reports
Ensure SLA adherence and service excellence
Requirements
Experience & Skills Required
3–5 years of experience in Customer Service (Insurance preferred)
TL experience preferred
Strong communication skills (English & Hindi)
Good proficiency in Excel and CRM tools
High ownership, accountability, and stakeholder coordination skills
Behavioural Traits
Customer-first mindset
Strong follow-up and attention to detail
Ability to work independently and in teams
Positive attitude and problem-solving approach