Customer Support Executive

Company Overview

Join the team at Latteys Industries Limited, a leading machinery manufacturing company based in India. We are seeking a Customer Support Executive with a friendly and professional attitude to join our team. With over 1 year of experience required and a degree in any field, you will have the opportunity to communicate with customers via email and voice calls, process orders, and resolve complaints.

Role And Responsibilities
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond to customer inquiries promptly.
• Communicate with customers through Email/voice calls.
• Communicate and coordinate with colleagues as necessary.
• Acknowledge and resolve customer complaints.
• Know the workflow inside and out so that you can answer questions.
• Process orders, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints Read more