Verified Job
Work from home
Customer Support Executive
Work from home
#792810
Remote / WFH
Startek (Aegis Customer Support Services Pvt. Ltd.)
Job Description
What you’ll do
Customer Support Executive - Inbound Voice Process (100% Work From Home)
Job Description:We are hiring for the voice process. This is a 100% remote, work-from-home role where you will act as the operational lifeline for delivery partners on the field, resolving real-time fulfillment issues.
Key Responsibilities:
Rider Support: Handle incoming calls from delivery partners and resolve on-field queries instantly.
Order Management: Manage Customer Denied Orders (CDO), cancellations, and rider unassignments.
Weight Escalations: Review order sizes via internal dashboards and assign extra riders for heavy loads.
SOP Adherence: Strictly follow call scripts, timelines, and guidelines to ensure high efficiency.
Compensation & Benefits:
Gross Salary (CTC): 15,000 per month
Net Take-Home Salary: 11,982 per month
Performance Bonus: 1,929 quarterly bonus
Additional Benefits: PF (Provident Fund) + ESIC benefits included
Candidate Eligibility Criteria:
Education: Undergraduates / Graduates in any stream can apply.
Experience: Freshers and experienced candidates are welcome.
Languages: Excellent, fluent communication skills in both English & Hindi (Mandatory).
Mandatory System Setup: Must own a personal laptop/desktop with a stable, high-speed Wi-Fi connection.
Customer Support Executive - Inbound Voice Process (100% Work From Home)
Job Description:We are hiring for the voice process. This is a 100% remote, work-from-home role where you will act as the operational lifeline for delivery partners on the field, resolving real-time fulfillment issues.
Key Responsibilities:
Rider Support: Handle incoming calls from delivery partners and resolve on-field queries instantly.
Order Management: Manage Customer Denied Orders (CDO), cancellations, and rider unassignments.
Weight Escalations: Review order sizes via internal dashboards and assign extra riders for heavy loads.
SOP Adherence: Strictly follow call scripts, timelines, and guidelines to ensure high efficiency.
Compensation & Benefits:
Gross Salary (CTC): 15,000 per month
Net Take-Home Salary: 11,982 per month
Performance Bonus: 1,929 quarterly bonus
Additional Benefits: PF (Provident Fund) + ESIC benefits included
Candidate Eligibility Criteria:
Education: Undergraduates / Graduates in any stream can apply.
Experience: Freshers and experienced candidates are welcome.
Languages: Excellent, fluent communication skills in both English & Hindi (Mandatory).
Mandatory System Setup: Must own a personal laptop/desktop with a stable, high-speed Wi-Fi connection.
