Customer Support Executive (CSE)

Location
Bais Godam, Jaipur, Rajasthan
 
Full job description
Job Title: Customer Support Executive – Retail Apparel Brand

Job Type: Full-Time

Experience Level: Entry to Mid-Level

Industry: Retail / Fashion / Apparel

Salary: ₹15,000.00 - ₹20,000.00 per month

About Us

At Nandani Creation limited (Jaipur Kurti), we believe fashion is more than just clothing – it’s a statement, an experience, and a community. As a growing apparel brand, we’re passionate about delivering exceptional products and outstanding customer service. We're looking for a dedicated and enthusiastic Customer Support Executive to be the voice of our brand and ensure a seamless shopping experience for our customers.

Key Responsibilities

Respond promptly to customer inquiries via email, phone, chat, and social media.

Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering the best solution.

Manage returns, exchanges, order tracking, and general product inquiries.

Maintain detailed and accurate records of customer interactions.

Collaborate with internal teams (logistics, warehouse, marketing) to ensure customer satisfaction.

Identify trends in customer feedback and suggest improvements to products or services.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

Proven experience in customer service or client-facing roles (preferably in retail or fashion).

Strong communication skills – both written and verbal.

Ability to multitask, prioritize, and manage time effectively.

Comfortable working with CRM tools and order management systems.

Problem-solving mindset with a customer-first attitude.

Bachelor's degree preferred but not mandatory.

Customer care executive: 1 year (Preferred)

Total work: 1 year (Preferred)

Customer service: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Work Location: In person

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