Customer Support Executive (B2B – US Market)

Job Description

Hello,

Role: Customer Support Executive (B2B – US Market)

Shift: 7:30 PM – 5:00 AM IST (10:00 AM – 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location: Ahmedabad, Gujarat ( On-site)
Experience: 2 - 3 years
Employment Type: Full-Time

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.

Key Responsibilities:
• Handle inbound and outbound calls with B2B customers, dealers, and distributors.
• Create, process, and manage orders using Shopify.
• Manage product returns, exchanges, and warranty claims through the Redo platform.
• Respond to customer queries via phone, email, and text in a timely and professional manner.
• Support sales inquiries and maintain strong