Customer Support Engineer |Aerospace|

Job Description:

Good understanding of A/C functioning , experience in MRO or airline, or experience in design office on operational systems
Good understanding of Airline operating and maintenance environment
Experience in one or several of the following domains Hydro-mechanical system/Propulsion Fuel APU Air System/Cabin and cargo system
Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,…), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions
Experience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms Specs
Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.
Good knowledge of MS Office suite.
English: Advanced level (written and spoken)
Your role:

In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues
The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience
Within this context the activity will focus on:

Analyzing and answering daily queries from customers on ALL Airbus civil A/C
Agree on a resolution deadline with the customer and define a resolution strategy
Anticipating recurring queries
Developing a collaborative network with internal and external contributors
Provide solutions in collaboration with the customer for a safe operation environment
To constantly perform operational assessments of the Airbus fleet and raise actions
Capitalizing the In-Service experience into innovative solutions, for better support and optimization
Building the team of tomorrow Read more