Verified Job
Work from home
Customer Support (Email Process) (Freshers)
Work from home
#777395
Remote / WFH
Manasum sinior Living
Job Description
Job Summary
We are looking for enthusiastic and customer-focused Freshers to join our Customer Support team. The role involves handling customer queries through email, providing timely resolutions, maintaining service quality, and ensuring an excellent customer experience. Candidates should possess strong written communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Respond to customer queries and concerns via email in a professional and timely manner.
Resolve customer issues by providing accurate information and appropriate solutions.
Maintain high standards of email etiquette, grammar, and professionalism.
Record customer interactions and update CRM or internal systems accurately.
Escalate complex customer concerns to the appropriate department when required.
Follow company policies, SOPs, and quality standards while handling customer requests.
Meet daily productivity, quality, and turnaround time (TAT) targets.
Coordinate with internal teams to ensure timely issue resolution.
Maintain confidentiality of customer information and company data.
Continuously improve product knowledge and customer service skills through training.
Eligibility Criteria
Graduate in any discipline.
Freshers are encouraged to apply.
Hindi language proficiency is mandatory.
Basic written English communication skills are required.
Good typing speed and computer knowledge.
Familiarity with MS Office and email platforms is an advantage.
Willingness to work in rotational shifts, if required.
Required Skills
Excellent written communication in Hindi.
Basic written communication in English.
Strong customer service orientation.
Good problem-solving and analytical skills.
Ability to multitask and prioritize work effectively.
Attention to detail and accuracy.
Positive attitude with a willingness to learn.
Team player with good interpersonal skills.
Preferred Candidate Profile
Fluent in Hindi (reading, writing, and typing).
Strong email drafting skills.
Customer-centric approach with patience and empathy.
Ability to work under pressure and meet deadlines.
Quick learner with a proactive mindset.
What We Offer
Comprehensive training for freshers.
Career growth and development opportunities.
Supportive and collaborative work environment.
Performance-based incentives and recognition.
Opportunity to build a career in customer support and operations.
Please note: We are a professional recruitment agency, not the direct employer for this position.
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
We are looking for enthusiastic and customer-focused Freshers to join our Customer Support team. The role involves handling customer queries through email, providing timely resolutions, maintaining service quality, and ensuring an excellent customer experience. Candidates should possess strong written communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Respond to customer queries and concerns via email in a professional and timely manner.
Resolve customer issues by providing accurate information and appropriate solutions.
Maintain high standards of email etiquette, grammar, and professionalism.
Record customer interactions and update CRM or internal systems accurately.
Escalate complex customer concerns to the appropriate department when required.
Follow company policies, SOPs, and quality standards while handling customer requests.
Meet daily productivity, quality, and turnaround time (TAT) targets.
Coordinate with internal teams to ensure timely issue resolution.
Maintain confidentiality of customer information and company data.
Continuously improve product knowledge and customer service skills through training.
Eligibility Criteria
Graduate in any discipline.
Freshers are encouraged to apply.
Hindi language proficiency is mandatory.
Basic written English communication skills are required.
Good typing speed and computer knowledge.
Familiarity with MS Office and email platforms is an advantage.
Willingness to work in rotational shifts, if required.
Required Skills
Excellent written communication in Hindi.
Basic written communication in English.
Strong customer service orientation.
Good problem-solving and analytical skills.
Ability to multitask and prioritize work effectively.
Attention to detail and accuracy.
Positive attitude with a willingness to learn.
Team player with good interpersonal skills.
Preferred Candidate Profile
Fluent in Hindi (reading, writing, and typing).
Strong email drafting skills.
Customer-centric approach with patience and empathy.
Ability to work under pressure and meet deadlines.
Quick learner with a proactive mindset.
What We Offer
Comprehensive training for freshers.
Career growth and development opportunities.
Supportive and collaborative work environment.
Performance-based incentives and recognition.
Opportunity to build a career in customer support and operations.
Please note: We are a professional recruitment agency, not the direct employer for this position.
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Pay: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Work Location: In person
