Verified Job
Customer Support / TeleCaller
Customer Success & Growth Coordinator
Customer Support / TeleCaller
#724784
Remote / WFH
Valocity
Job Description
About Valocity Global
Valocity Global is digital infrastructure for regulated property decisioning. Our platform connects lenders, advisers, valuers, developers, and property professionals to enable faster, smarter, and more transparent property decisions.
We operate in over 4,000 cities worldwide and are trusted by leading financial institutions across New Zealand, Australia, India, and the United Arab Emirates.
Our mission is simple: to revolutionise property decisions for people and planet.
The Opportunity
We are looking for an energetic, highly organised, and customer-obsessed Customer Success & Growth Coordinator to support our continued growth in New Zealand. The role is Auckland based.
This is an ideal role for someone early in their career or returning to the workforce, who has exceptional attitude, strong communication skills, and a genuine passion for helping customers succeed.
You will work closely with our Customer Success teams and Gm of Innovation to support and grow relationships and opportunities with:
Mortgage Advisers
Property valuers
Second-tier and non-bank lenders
Real estate and property professionals
You will help ensure our customers continue to receive world class account management and support, while identifying opportunities to expand platform usage, data subscriptions, and deliver new products.
This role sits at the intersection of customer success, sales support, operations, and innovation.
What Success Looks Like
In this role, you will:
Delight customers with fast, proactive, and thoughtful support
Help onboard new brokers, valuers, lenders and other clients
Increase adoption of Valocity's platform and data products
Identify opportunities to increase revenue from both existing and new customers
Support campaigns, webinars, and customer events
Coordinate product feedback and enhancement requests
Build strong relationships and become a trusted point of contact that helps retain existing customers
Key Responsibilities
Customer Success & Support
Respond to customer enquiries quickly and professionally
Assist customers with onboarding, training, and troubleshooting
Monitor usage and proactively reach out to customers who may need support
Ensure every customer interaction is positive and solutions focused
Growth & Revenue Support
Identify opportunities to upsell data products and additional platform modules
Support outreach to brokers, valuers, and second-tier lenders
Assist with proposals, presentations, and follow-up communications
Maintain accurate CRM records and pipeline updates
Relationship Management
Build strong relationships with customers and industry partners
Coordinate meetings, workshops, and demonstrations
Help organise customer events and educational sessions
Product & Innovation
Gather and relay customer insights and feedback to the Product Manager to inform solution development and prioritisation Support go-to-market activities for new solutions
Support and facilitate collaboration to deliver best in class customer innovation and experiences
Operational Excellence
Serve as a trusted point of contact for our customers
Track adoption, satisfaction, and revenue opportunities
Ensure tasks are followed through with precision and urgency
Act as a central coordination point, connecting customers with the right internal expertise to deliver on their specific needs
Who You Are
Attitude is everything.
We are looking for someone who is:
Intensely customer-focused
Positive, energetic, and eager to learn
Highly organised and detail oriented
Commercially minded and growth oriented
Confident communicating with a wide range of stakeholders
Curious about technology, AI, and innovation
Comfortable working in a fast-moving entrepreneurial environment
Resourceful and proactive with a problem-solving mindset
Accountable and reliable
Driven to exceed expectations
Professional and considered
Preferred Experience
You may have experience in:
Customer success
Sales support
Account coordination
Banking, finance, or mortgage industries
Property or real estate
Technology, data, or SaaS businesses
A university degree is helpful but not essential. We care far more about attitude, intelligence, work ethic, and a genuine desire to help customers succeed.
Skills That Will Help You Thrive
Outstanding written and verbal communication
Strong Microsoft Office and CRM skills (e.g., HubSpot)
Excellent time management and organisation
Analytical thinking and attention to detail
Ability to manage multiple priorities
Confidence using AI tools such as ChatGPT, Claude and Microsoft Copilot
How to Apply
If you are ambitious, customer-focused, and excited about technology and innovation, we would love to hear from you.
Please send your CV and a short cover letter explaining why this opportunity excites you and how you would help our customers and our business grow.
Show less
Valocity Global is digital infrastructure for regulated property decisioning. Our platform connects lenders, advisers, valuers, developers, and property professionals to enable faster, smarter, and more transparent property decisions.
We operate in over 4,000 cities worldwide and are trusted by leading financial institutions across New Zealand, Australia, India, and the United Arab Emirates.
Our mission is simple: to revolutionise property decisions for people and planet.
The Opportunity
We are looking for an energetic, highly organised, and customer-obsessed Customer Success & Growth Coordinator to support our continued growth in New Zealand. The role is Auckland based.
This is an ideal role for someone early in their career or returning to the workforce, who has exceptional attitude, strong communication skills, and a genuine passion for helping customers succeed.
You will work closely with our Customer Success teams and Gm of Innovation to support and grow relationships and opportunities with:
Mortgage Advisers
Property valuers
Second-tier and non-bank lenders
Real estate and property professionals
You will help ensure our customers continue to receive world class account management and support, while identifying opportunities to expand platform usage, data subscriptions, and deliver new products.
This role sits at the intersection of customer success, sales support, operations, and innovation.
What Success Looks Like
In this role, you will:
Delight customers with fast, proactive, and thoughtful support
Help onboard new brokers, valuers, lenders and other clients
Increase adoption of Valocity's platform and data products
Identify opportunities to increase revenue from both existing and new customers
Support campaigns, webinars, and customer events
Coordinate product feedback and enhancement requests
Build strong relationships and become a trusted point of contact that helps retain existing customers
Key Responsibilities
Customer Success & Support
Respond to customer enquiries quickly and professionally
Assist customers with onboarding, training, and troubleshooting
Monitor usage and proactively reach out to customers who may need support
Ensure every customer interaction is positive and solutions focused
Growth & Revenue Support
Identify opportunities to upsell data products and additional platform modules
Support outreach to brokers, valuers, and second-tier lenders
Assist with proposals, presentations, and follow-up communications
Maintain accurate CRM records and pipeline updates
Relationship Management
Build strong relationships with customers and industry partners
Coordinate meetings, workshops, and demonstrations
Help organise customer events and educational sessions
Product & Innovation
Gather and relay customer insights and feedback to the Product Manager to inform solution development and prioritisation Support go-to-market activities for new solutions
Support and facilitate collaboration to deliver best in class customer innovation and experiences
Operational Excellence
Serve as a trusted point of contact for our customers
Track adoption, satisfaction, and revenue opportunities
Ensure tasks are followed through with precision and urgency
Act as a central coordination point, connecting customers with the right internal expertise to deliver on their specific needs
Who You Are
Attitude is everything.
We are looking for someone who is:
Intensely customer-focused
Positive, energetic, and eager to learn
Highly organised and detail oriented
Commercially minded and growth oriented
Confident communicating with a wide range of stakeholders
Curious about technology, AI, and innovation
Comfortable working in a fast-moving entrepreneurial environment
Resourceful and proactive with a problem-solving mindset
Accountable and reliable
Driven to exceed expectations
Professional and considered
Preferred Experience
You may have experience in:
Customer success
Sales support
Account coordination
Banking, finance, or mortgage industries
Property or real estate
Technology, data, or SaaS businesses
A university degree is helpful but not essential. We care far more about attitude, intelligence, work ethic, and a genuine desire to help customers succeed.
Skills That Will Help You Thrive
Outstanding written and verbal communication
Strong Microsoft Office and CRM skills (e.g., HubSpot)
Excellent time management and organisation
Analytical thinking and attention to detail
Ability to manage multiple priorities
Confidence using AI tools such as ChatGPT, Claude and Microsoft Copilot
How to Apply
If you are ambitious, customer-focused, and excited about technology and innovation, we would love to hear from you.
Please send your CV and a short cover letter explaining why this opportunity excites you and how you would help our customers and our business grow.
Show less
