Customer Success Executive

Join India’s Fastest-Growing Unicorns Soonicorns – Interviews Begin Immediately!

We’re seeking dynamic Customer Success Executive to deliver exceptional customer experiences and streamline processes for industry-leading clients. If you thrive in fast-paced environments and excel at problem-solving, this role offers a platform to grow your career in operations.

Key Responsibilities:
• Handle inbound/outbound customer interactions (voice, chat, email) with professionalism and empathy.
• Resolve client queries efficiently while adhering to SLAs and quality benchmarks.
• Maintain accurate records in CRM systems and follow predefined workflows.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Identify process improvements to enhance customer satisfaction and operational efficiency.
• Meet daily targets for productivity, accuracy, and customer satisfaction scores.
• Stay updated on client-specific protocols, products, and service guidelines.
• Ensure compliance with data security and confidentiality policies.

Required Qualifications:
• Communication Mastery: Fluent in English (written and verbal) with neutral accent clarity.
• Multi-Tasking Prowess: Ability to prioritize tasks in high-volume environments.
• Tech-Savvy: Basic proficiency in MS Office, CRM tools, and communication platforms.
• Adaptability: Willingness to work in rotational shifts (24/7 operations).
• Customer-First Mindset: Patience, empathy, and a solutions-oriented approach.
• Minimum 1+ year experience in customer service, telecalling, or back-office roles.

Preferred Qualifications:
• Prior BPO/contact center experience in retail, telecom, healthcare, or e-commerce domains.
• Familiarity with tools like Zendesk, Freshdesk, or Salesforce Service Cloud.
• Multilingual skills (e.g., Hindi, regional languages) for diverse client needs.

Why Join Us?
• Accelerated Growth: Skill-building programs and pathways to team lead/manager roles.
• Global Exposure: Work with Fortune 500 clients and international stakeholders.
• Competitive Rewards: Attractive salary + performance incentives + shift allowances.
• Inclusive Culture: Collaborative teams, wellness programs, and recognition schemes.

Submit your application now—immediate interviews for qualified candidates. Read more