Customer Solutions Advisor

Full job description
Collaborative business-to-business team, enabling Aotearoa's energy future
Use your outstanding analytical ability, communication, and people skills
Gain valuable commercial experience in our infrastructure centric organisation
Transpower is the owner and operator of the National Grid. At the heart of the electricity sector, we transport electricity from where it is generated to large electricity users and the distribution businesses that deliver it to homes and businesses nationwide.

Our core purpose is to empower the energy future for New Zealand - a future that delivers a net-zero carbon economy and a reliable and secure electricity system. Our people, relationships, and behaviour are fundamental in achieving this.

To achieve New Zealand's net carbon zero target by 2050 while significantly reducing household energy bills. Transpower and our customers; Generators and Industrial users and Electricity Distributors will be central to delivering this more sustainable energy future.

About our business-to-business customer team

The Customer and Commercial team's role is to enable Transpower and our customers to achieve goals that support electrification of Aotearoa's economy by meeting our customers' expectations on how we engage and contract with them, understanding their business contexts, inspiring customer centric thinking and action across our organisation and securing effective commercial outcomes.

We do this by engaging with our customers, working with teams across Transpower, from initial enquiry through concept development to delivery of grid connection services that meet customers' and Transpower's needs, add value and achieve our respective business objectives.

Read more here Customer information | Transpower

About the opportunity

Working closely with our Relationship Managers, you'll support the proactive management of strategic relationships and day to day operations with our customers and stakeholders who connect directly to the National Grid, as well as developers and Infrastructure companies, for the benefit of New Zealand.

We are a friendly, encouraging, and hard-working team, with whom you'll help to build and maintain constructive relationships between Transpower and our existing customers and potential new customers looking for transmission services, such as connections to the Grid.

With no two days the same, you'll enjoy variety which includes:

Operational customer and stakeholder management - you'll be the first point of contact for varied enquiries and problem resolution
Interpreting and preparing contracts
Preparing reports, including insights and trend analysis
Supporting our Relationship Managers in planning and engaging with our customers
Monthly invoice preparation for existing customer contracts which is then passed on to our finance team
Understanding the regulatory context within which Transpower operates
What will you bring?

Naturally curious and keen to understand how a whole business works, you'll have a relevant degree and astute ability to engage with customers and build commercial relationships. Ideally, you will have worked with varied internal and external stakeholder groups, responding to enquiries, managing expectations, and contributing to delivering improved business outcomes.

Your CV and cover letter will demonstrate:

Well-developed communication and relationship management/customer centricity
Commercial/financial literacy
An ability to interpret and prepare contracts
Outstanding expectation management ability as you balance multiple priorities at pace, ideally in a corporate environment
Experience working with cross functional teams to deliver for your customers and stakeholders
A tertiary qualification/degree and a full and clean New Zealand driver's licence
While not essential, the following experience will be highly regarded:

Experience with customer relationship management systems such as Salesforce or Microsoft Dynamics
Electricity / energy sector / infrastructure / engineering or other relevant industry exposure
Familiarity with quality management practices / continuous improvement
Join us at Transpower!

Aotearoa is powered by the people who work here. Every home, every marae, every hospital, every business relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders, every day and long into the future.

With over 28 nationalities, our people provide diverse perspectives, knowledge, and deep and varied experience which they love to share. We work in the office or on-site for a minimum of three days each week, which helps us build and maintain relationships, support learning, deliver outcomes, and sustain our culture. This approach also offers staff the flexibility they need for both work and personal commitments, with adaptable daily start and finish times.

Health and wellbeing is prioritised with a great range of employee benefits including health and income protection insurance, on the job learning, professional development, and career progression over time.

Next steps

If you're ready to join a fun, collaborative, and results-focused team in a sector and organisation that's growing and evolving as we look to alternative ways of working which ensure business engagement that supports automation and efficiency goals, please review the position description below/via our Careers site and apply without delay.

Role closes Monday 25th August: however, applications will be reviewed as they are received, and initial conversations/interviews maybe scheduled prior to the close date.

Existing eligibility to work in New Zealand is essential.

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