Customer service

Job Title: Reservation Support/Executive

Company Name: Moustache Escapes

Location: Jaipur

Job Description:
• Help Travel Partners to identify their ideal travel plans based on their guest’s interests and requirements.
• Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.
• Provide end-to-end service while organizing a trip from reserving the accommodation, arranging trekking experiences, and creating the itinerary.
• Provide all relevant and essential information to the Travel Partner regarding their guest’s travel.
• Sell the appropriate experience to the Travel Partners.
• Negotiate any customizations or modifications requested and accommodate to the best level possible.
• Resolve any problem that arises regarding the trip for the Guests.
• Regularly update a database containing Travel Partner / Guest details and their travel information.
• Reach the B2B sales and revenue targets.
• Take advances/refunds from/to the Travel Partners against the bookings done.
• Regularly maintain a good relationship with our Travel Partners.
• Ability to handle rejection and stress in soliciting customers.

Requirements:
• Basic knowledge of traveling software and procedures.
• Excellent communication, people skills, and problem-solving skills.
• Efficient negotiation and sales skills
• BPO experience 0-6 months considered Read more