Customer Service Representative

Job Description

Job Title: Customer Support Executive

Department: Operations

Location: SITAPURA, MANSROVER, PRATAPNAGAR

Contract

Permanent Employment

Salary

27CTC TO 32CTC

Job Summary/ Overview

This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively.

Reports to : Vice President Operations

Responsible for : Providing Customer Service in English Language

KEY responsibilities AND ACCOUNTABILITIES
• Handle queries and complaints of the Amazon related to products
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly and approachable individuals that understand the impact of great customer service
• Responsible to deliver high quality and productivity results that meet the identified targets
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers

MAIN job requirements
• Education qualifications – HSC/Any Graduate
• Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
• Excellent interpersonal skills
• Should not be below 18 years of age
• Flexible to work in rotational shifts, according to business needs
• Excellent verbal, written and listening skills
• Should have good command over Grammar and Fluency in English
• Should not have any MTI while conversing
• Details of several functions to provide quality service
• Good knowledge of computers
• Ability to Write/type messages to ensure professional tone

Required Competencies (proficiency levels 1 to 5, with 1 lowest , 5 being highest )

Level of Proficiency

Technical Competence

Able to use computers and effectively navigate within various tools

3

Core Competencies
• Strong problem solving skills (methodology and use of tools)
• Personal motivation
• Trustworthy judgement
• Personal integrity
• Team work orientation
• Ability to be focused and

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental pay types:
• Joining bonus
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:
• Jaipur City, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred)

Work Location: In person

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