Customer Service Representative|US Process

We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research.

What we are looking for?

We are looking for a dynamic ​ Sr. Researcher​ to conduct survey requirements for our projects.

What you’ll be doing:
• Call and conduct Market Research Surveys ​for 8 hours in + hours of shift
• Lead generation; Find contacts, mainly decision makers and people who influence decisions
• Verify details of the contact:- phone, fax, email, reporting structure, title, address etc.
• Build and utilize your skill-set of speaking to Senior Management representatives across the globe
• Work in a shift duration of 50 hours spread across 6 days
• Grab your performance based incentives via achieving daily/weekly/monthly/quarterly targets
• Utilize your research skills on platforms like Linked-in
• Study and understand our project-survey requirements
• You will operate in a fast paced and target oriented environment which in turn will help you build lifelong skill sets

What are the skills that you’ll need to succeed in this role:

Technical Skills Behavioral Skills
Know- how about IT KPO industry Customer Delight
Research Skills Flexibility
Telephone Etiquettes Communication Skills
Stress Management Time Management Skills
Convincing Skills Listening Skills
Professionalism (Attendance/Punctuality)
Teamwork

● Our shifts are rotational; APAC (6.30 Am to 3.30 Pm ), UK ( 1.30 Pm to 10.30 Pm), US (6.30 Pm to 4.30 Am ), NZ(12.30 Am to 10.30 Am) ; our male employees are encouraged to be open to all shifts at all times whereas our female employees are encouraged to be open to work in shifts between 6:30 Am to 11:00 Pm)

● Flat shift allowance of Rs. 2200 is paid for Night Shifts
● We work Monday to Saturday with a week off on Sunday

What are the perks in store for you?
● You will gain extensive knowledge of various trends in various markets/countries across various products, services
● You will learn global business requirements via interaction with our global clientele
● Stepping stone to make a career in Market Research / Marketing industry
● Know how of how to speak, behave and manage a business person on the other end of the telephone
● Time management process management while managing your own appointments, schedules, calls, etc.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
• Health insurance

Schedule:
• Day shift
• Rotational shift

Supplemental pay types:
• Shift allowance

Ability to commute/relocate:
• Ahmedabad - 380015, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Speak with the employer
++1 +70287282+ Read more