Verified Job
Customer Support / TeleCaller
Customer Service Representative/Dispatcher - $17 - $1* an hour Professional development assistance,
Customer Support / TeleCaller
#721028
Remote / WFH
A+ Plumbing. Heating & Cooling LLC - $17 - $19 an hour Professional development assistance, Health insurance,
Job Description
Job description
About us
A+ Plumbing Heating Cooling provides Quality that Makes the Grade to the Northern Indiana area for HVAC, Plumbing, and Electrical Services.
We are a locally owned and family-owned business focused on a customer-first mentality. We want to grow our business healthily by improving the health of all our communities, not just by providing services. We build long-term relationships and a team-oriented culture by having an open and honest workplace with strong values of respect.
Customer Service Representative - Dispatcher
Job Description:
The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.
The CSR's target is to ensure excellent service standards and maintain high customer satisfaction and convince the customer that doing business with the Company is their best choice. CSR Has knowledge of commonly-used concepts, practices, and procedures within the field. Relies on instructions and pre-established guidelines to perform the functions of the job.
CSR functions:
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customers' complaints;
determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Maintain financial accounts by processing customer adjustments. receipt entering.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads by taking the initiative in reaching out to customers and accomplishing these goals by having a minimum of outgoing call quota per
day/week/month.
Meet personal/team sales targets and call handling quotas.
Sell products and services.
Attempt to persuade customers to reconsider cancellations.
Inform customers of current deals and promotions.
Utilize Computer technology to handle high call volume.
Identifying and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate valid incomplete information by using the right methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, processed customer accounts, and file
Office Assistant Duties.
Entering purchases and receipts into Quick Books.
Track, report, and follow up on pertinent non-compliance issues and Quick Books discrepancies.
Brand credit card charges, Track and enter all receipts into accounting software for corporate credit card reconciliation
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, or mail.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problems or reasons for calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Work with the General Manager to ensure proper customer service is being delivered.
Closeout or re-open call records.
Compile reports on overall customer satisfaction.
Read from phone scripts or disseminate email scripts.
Handle changes in policies or renewals.
Requirements:
knowledge of QuickBooks Software
proven customer support experience.
Track record of overachieving quotas.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of customers.
Excellent communication and presentation skills.
Ability to multitask, prioritize and manage time effectively.
High school diploma or equivalent.
Customer service representative top skills and proficiencies:
Customer service
Product knowledge
Quality focus
Market knowledge
Documentation skills
Listening skills
Phone skills
Resolving conflict
Multitasking
Patience
Negotiation
positive attitude
People-oriented
Analysis
Problem-solving
Organizational skills
Adaptability
Ability to work under pressure
Computer skills
Effective team player that works well with others.
Solid computer skills required and previous experience in CRM software are a plus.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Dental insurance
Health insurance
Professional development assistance
Vision insurance
Shift:
Day shift
Work Location: In person
Report job
About us
A+ Plumbing Heating Cooling provides Quality that Makes the Grade to the Northern Indiana area for HVAC, Plumbing, and Electrical Services.
We are a locally owned and family-owned business focused on a customer-first mentality. We want to grow our business healthily by improving the health of all our communities, not just by providing services. We build long-term relationships and a team-oriented culture by having an open and honest workplace with strong values of respect.
Customer Service Representative - Dispatcher
Job Description:
The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.
The CSR's target is to ensure excellent service standards and maintain high customer satisfaction and convince the customer that doing business with the Company is their best choice. CSR Has knowledge of commonly-used concepts, practices, and procedures within the field. Relies on instructions and pre-established guidelines to perform the functions of the job.
CSR functions:
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customers' complaints;
determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Maintain financial accounts by processing customer adjustments. receipt entering.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads by taking the initiative in reaching out to customers and accomplishing these goals by having a minimum of outgoing call quota per
day/week/month.
Meet personal/team sales targets and call handling quotas.
Sell products and services.
Attempt to persuade customers to reconsider cancellations.
Inform customers of current deals and promotions.
Utilize Computer technology to handle high call volume.
Identifying and assess customers' needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate valid incomplete information by using the right methods and tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, processed customer accounts, and file
Office Assistant Duties.
Entering purchases and receipts into Quick Books.
Track, report, and follow up on pertinent non-compliance issues and Quick Books discrepancies.
Brand credit card charges, Track and enter all receipts into accounting software for corporate credit card reconciliation
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, or mail.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problems or reasons for calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Work with the General Manager to ensure proper customer service is being delivered.
Closeout or re-open call records.
Compile reports on overall customer satisfaction.
Read from phone scripts or disseminate email scripts.
Handle changes in policies or renewals.
Requirements:
knowledge of QuickBooks Software
proven customer support experience.
Track record of overachieving quotas.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of customers.
Excellent communication and presentation skills.
Ability to multitask, prioritize and manage time effectively.
High school diploma or equivalent.
Customer service representative top skills and proficiencies:
Customer service
Product knowledge
Quality focus
Market knowledge
Documentation skills
Listening skills
Phone skills
Resolving conflict
Multitasking
Patience
Negotiation
positive attitude
People-oriented
Analysis
Problem-solving
Organizational skills
Adaptability
Ability to work under pressure
Computer skills
Effective team player that works well with others.
Solid computer skills required and previous experience in CRM software are a plus.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Dental insurance
Health insurance
Professional development assistance
Vision insurance
Shift:
Day shift
Work Location: In person
Report job
