Customer Service Representative

Customer Service Representative

Qualification: Graduate / Post Graduate

*** Freshers can also apply.

Skills Required:

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritizes, and manages time effectively

· Familiarity with CRM systems and practices

Job Description:

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer / client accounts through open and interactive communication

· Responsible to do end to end coordination with high end clients

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Develop project, logistics plan and procedures

· Provide shipping duration for the planned modes of transportation

· Route and arrange transportation of shipments

· Develop project logistics estimate coordinate transportation for normal loads, special oversize loads, hazardous and complex international shipments by all modes of transportation

· Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean, air, freight rate agreements and custom brokers

· Perform expediting and / or tracing activities with carriers, packers, and shipping agents

· Support purchasing with carrier related insurance claims for overage, lost or damaged cargo

· Proven customer support experience or experience as a client service representative

· Track record of over-achieving quota

Growth Opportunities:

· Remuneration and appraisals will be as per the achievement of targets

· The exposure level is immense as the target market is not restricted

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursementFood providedInternet reimbursementLife insurance

Schedule:

Day shift

Supplemental pay types:

Commission payPerformance bonusQuarterly bonusYearly bonus

Ability to commute/relocate:

Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

total work: 2 years (Preferred)Customer service: 1 year (Preferred)

Language:

English (Preferred)Bengali (Preferred)Odia (Preferred)Marathi (Preferred)Telugu (Preferred)Malayalam (Preferred)Kannada (Preferred)

Willingness to travel:

25% (Preferred)

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