Executive | Customer Care | BPO

BPO Voices Process Executive, you will be responsible for providing excellent customer service to clients over the phone. You will handle inbound and outbound calls and assist customers with their inquiries and concerns related to the products or services offered by the organization. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to handle high call Handle inbound and outbound calls from customers and provide assistance with their inquiries and concerns.
• Identify and escalate priority issues to the appropriate channels for resolution.
• Manage and update customer information in the database accurately.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Ensure all customer interactions are handled in a timely and professional manner.
• Meet or exceed customer service standards set by the organization.
• Participate in training programs to stay updated on the products and services... Read more