Customer Service Representative

About the Role
Step into the role of an eCommerce Ops Customer Support Specialist and help shape the future of online shopping. You'll get to work with some of the coolest brands in the US, turning their digital stores into vibrant, must-visit destinations. You'll be at the forefront of eCommerce, creating experiences that customers love and driving real growth. If you're excited about making a difference in the digital world and want to be part of something exciting, this is your chance. Join us, and let's redefine online retail together.

What You’ll Do
• Oversee Daily Operations: Manage and streamline all aspects of the online store’s operations, ensuring smooth processes that delight customers.
• Customer Experience: Provide exceptional support by addressing customer inquiries, resolving issues with empathy, and ensuring high satisfaction levels.
• Conflict Resolution: Use your conflict resolution skills to address customer concerns and create positive outcomes that reinforce brand loyalty.
• Product Support: Leverage your product know-how to assist customers with their inquiries and ensure they have a clear understanding of our offerings.
• Cultural Sensitivity: Relate effectively to customers from diverse backgrounds, recognizing cultural nuances that enhance communication and support.
• Process Improvement: Identify and implement operational improvements, optimizing workflows, and leveraging best practices to enhance overall store performance.
• Collaboration: Work closely with other team members to align strategies and ensure cohesive execution of store initiatives.

What You’ll Need
• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in operations and customer support, preferably in an eCommerce environment.
• Strong analytical mindset, with the ability to evaluate performance metrics and implement improvements.
• Exceptional empathy and conflict resolution skills, with a customer-first approach.
• Familiarity with product support and a deep understanding of the products offered.
• Excellent communication skills, with the ability to engage effectively with diverse audiences.

What’s in it for you
• Competitive pay (no meager $3/hr here!)
• Work from anywhere; we believe in productivity beyond the traditional office
• Work with some of the best US brands and high-growth startups
• Real opportunities for career growth
• Health insurance for you and a loved one
• Paid time off starting from Day 1

About the Team
At GrowthMarketers, we are on a mission to help our partner business achieve rapid, sustainable growth by leveraging top-tier talent (that’s you!). Founded by a former startup unicorn founder, our team has successfully scaled multiple companies from the ground up. We’re a proudly bootstrapped company based in San Francisco, with a global team culture that emphasizes growth and impact. Join us as we build our first-ever eCommerce Ops team and be a founding Ops Customer Support Specialist. Read more