Verified Job
Event Management
Customer Service Representative
Event Management
#784217
Remote / WFH
Metro Supply Chain
Job Description
JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Reporting to the National Claims & Clients Resolutions Manage, as a Claims & Resolutions Agent, you will play a key role in the end-to-end management of claims related to delivery operations. You will be responsible for investigating, analyzing, and resolving claims while maintaining effective communication with multiple stakeholders. This role requires strong attention to detail, an investigative mindset, and the ability to operate in a structured, process-driven environment.
Monday to Friday 8:30am to 5:00pm
RESPONSIBILITIES
Receive and process claims through various platforms (email, internal systems)
Accurately enter and manage data within company systems
Conduct investigations by reviewing documentation, photos, and case details
Assess circumstances and determine liability
Communicate professionally with customers, clients, internal teams (operations, finance), and external partners
Ensure consistent follow-up until full resolution of each claim
Apply and adhere to internal processes and compliance standards
Manage priorities effectively and meet established deadlines
Utilize multiple tools including Front, Clear Destination, TMW, Resolver, and Microsoft Office Suite
Assume other additional related responsibilities.
WORK ENVIRONMENT
Currently remote (hybrid model)
Intensive onboarding and training provided
Fast-paced environment requiring autonomy and adaptability
EXPERIENCE & SKILLS
Experience in the insurance industry (complaints and claims)
Claims assessment
Customer service
Fully bilingual (French and English – spoken, written, and comprehension)
Strong communication skills, both verbal and written
Excellent active listening skills with the ability to gather key information effectively
Strong analytical and investigative mindset
High attention to detail and strong observational skills (especially when reviewing photos and documentation)
Strong problem-solving abilities with a structured approach
Process-driven with a strong compliance mindset
Excellent time management and organizational skills
Comfortable working with multiple systems and technology platforms
COMPETENCIES
Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy
EDUCATION
Completion of secondary school or college or equivalent business administration experience is preferred.
The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An intermediate level of spoken and written English is required
Why Join Us
Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Reporting to the National Claims & Clients Resolutions Manage, as a Claims & Resolutions Agent, you will play a key role in the end-to-end management of claims related to delivery operations. You will be responsible for investigating, analyzing, and resolving claims while maintaining effective communication with multiple stakeholders. This role requires strong attention to detail, an investigative mindset, and the ability to operate in a structured, process-driven environment.
Monday to Friday 8:30am to 5:00pm
RESPONSIBILITIES
Receive and process claims through various platforms (email, internal systems)
Accurately enter and manage data within company systems
Conduct investigations by reviewing documentation, photos, and case details
Assess circumstances and determine liability
Communicate professionally with customers, clients, internal teams (operations, finance), and external partners
Ensure consistent follow-up until full resolution of each claim
Apply and adhere to internal processes and compliance standards
Manage priorities effectively and meet established deadlines
Utilize multiple tools including Front, Clear Destination, TMW, Resolver, and Microsoft Office Suite
Assume other additional related responsibilities.
WORK ENVIRONMENT
Currently remote (hybrid model)
Intensive onboarding and training provided
Fast-paced environment requiring autonomy and adaptability
EXPERIENCE & SKILLS
Experience in the insurance industry (complaints and claims)
Claims assessment
Customer service
Fully bilingual (French and English – spoken, written, and comprehension)
Strong communication skills, both verbal and written
Excellent active listening skills with the ability to gather key information effectively
Strong analytical and investigative mindset
High attention to detail and strong observational skills (especially when reviewing photos and documentation)
Strong problem-solving abilities with a structured approach
Process-driven with a strong compliance mindset
Excellent time management and organizational skills
Comfortable working with multiple systems and technology platforms
COMPETENCIES
Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy
EDUCATION
Completion of secondary school or college or equivalent business administration experience is preferred.
The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An intermediate level of spoken and written English is required
Why Join Us
Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family’s well-being
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
