Verified Job
Customer Support / TeleCaller
Customer Service Representative - BNT Tauriko
Customer Support / TeleCaller
#806320
Remote / WFH
BNT
Job Description
Company Description
Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide network of trusted brands including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand , and JAS, delivering one of the most comprehensive automotive parts ranges in the market.
We are more than an automotive business — we are a purpose-led organisation driven by our people and the role we play in supporting our customers and communities. A key part of this is our focus on knowing what our customers need before they do and being there for what matters most. Our New Zealand team is integral to the success of the wider Bapcor Group, contributing to both local excellence and regional strategy.
When you join Bapcor New Zealand, you become part of a supportive, high-performing business that spans more than 1,000 locations and employs over 5,000 team members across Australia, New Zealand, and Thailand. We are deeply committed to creating a safe, inclusive environment where our people can thrive and do their best work.
At the core of everything we do are our values:
Doing the right thing
Being in it together
Giving a damn
Getting it done
Job Description
If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!
We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.
What the role involves:
Serving trade customers at the counter and over the phone
Helping customers find the right vehicle parts and solutions
Picking, packing, and processing customer orders accurately
Spotting opportunities to upsell or recommend related products
Building strong relationships with our loyal customer base
Qualifications
What you’ll bring:
Customer service experience (automotive or trade industry experience is a big plus)
Computer skills are a must (basic excel skills are advantageous)
A genuine interest in cars, or parts
Strong communication skills and a positive, can-do attitude
Ability to work in a fast-paced environment and keep things accurate
A team-first approach – everyone pitches in here!
Additional Information
Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:
Your birthday off every year
A paid volunteer day annually
Free breakfast every morning
Competitive salary + incentives for results
Exceptional discounts on our products
A flat structure where you’ll work alongside senior leaders
Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia
We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com
Show less
Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide network of trusted brands including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand , and JAS, delivering one of the most comprehensive automotive parts ranges in the market.
We are more than an automotive business — we are a purpose-led organisation driven by our people and the role we play in supporting our customers and communities. A key part of this is our focus on knowing what our customers need before they do and being there for what matters most. Our New Zealand team is integral to the success of the wider Bapcor Group, contributing to both local excellence and regional strategy.
When you join Bapcor New Zealand, you become part of a supportive, high-performing business that spans more than 1,000 locations and employs over 5,000 team members across Australia, New Zealand, and Thailand. We are deeply committed to creating a safe, inclusive environment where our people can thrive and do their best work.
At the core of everything we do are our values:
Doing the right thing
Being in it together
Giving a damn
Getting it done
Job Description
If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!
We’re on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.
What the role involves:
Serving trade customers at the counter and over the phone
Helping customers find the right vehicle parts and solutions
Picking, packing, and processing customer orders accurately
Spotting opportunities to upsell or recommend related products
Building strong relationships with our loyal customer base
Qualifications
What you’ll bring:
Customer service experience (automotive or trade industry experience is a big plus)
Computer skills are a must (basic excel skills are advantageous)
A genuine interest in cars, or parts
Strong communication skills and a positive, can-do attitude
Ability to work in a fast-paced environment and keep things accurate
A team-first approach – everyone pitches in here!
Additional Information
Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:
Your birthday off every year
A paid volunteer day annually
Free breakfast every morning
Competitive salary + incentives for results
Exceptional discounts on our products
A flat structure where you’ll work alongside senior leaders
Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia
We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email careers@bapcor.com
Show less
