Customer Service Representative Back Office Andheri East

We are looking for a Customer Support Executive - Back Office who will be responsible for handling customer inquiries, resolving issues, and providing accurate information through inbound calls, emails, or chats while ensuring a high level of customer satisfaction. Willing to do Night Shift & Rotational Shifts Key Responsibilities Handle inbound customer calls professionally and efficiently Resolve customer complaints, queries, and concerns in a timely manner Provide correct information regarding products, services, and policies Maintain accurate records of customer interactions in CRM systems Follow communication scripts and standard operating procedures (SOPs) Escalate complex issues to the concerned department or supervisor Meet daily/weekly/monthly performance targets and quality standards Ensure high customer satisfaction and service quality at all times Coordinate with internal teams for issue resolution and follow-ups Pay: ₹22,000.00 - ₹30,000.00 per month Advantages Health insurance Provident Fund Work Location: In person