Customer Service Associate (Mumbai)

Hi, We are currently hiring for Customer Service Associate - Voice.Work Timings - Between 8am to 8pm (Rotational * hours shift) Location-Andheri Chakala6 days workingPlease find below the JD.- To answer customers calls and solve customer queries/ complaints or grievances.- To provide all necessary information asked by the customers.- Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.- Identifies the need to escalate specific issues and follow through where necessary.- Presents detailed information and responds to questions from Managers, clients, and Customers.Person specification (competencies)- Graduate with minimum 0-1 year of experience into any BPO calling process.- Good communication skills, both verbal and written.- Hands on Computers and other internet applications.- Detail oriented with solid organizational skills & ability to multi-task.Please feel free to reach out for any doubts or concerns