Verified Job
Customer Support / TeleCaller
customer service representative at flipkart freshers
Customer Support / TeleCaller
#42162
Remote / WFH
Flipkart
Job Description
join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.
Key Responsibilities:
• * Respond promptly and professionally to customer inquiries via phone, email, and chat.
• * Provide accurate information regarding products, services, and order statuses.
• * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
• * Document and escalate complex issues to the appropriate departments.
• * Follow up with customers to ensure their concerns have been addressed.
• * Maintain up-to-date knowledge of Flipkart products, services, and policies.
• * Continuously strive to improve personal performance and customer satisfaction.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills in English.
• * Strong problem-solving abilities and attention to detail.
• * Ability to handle high-pressure situations with a calm and professional demeanor.
• * Basic computer skills and proficiency in using customer service software.
• * Willingness to learn and adapt to new technologies and processes.
• * Positive attitude and a commitment to delivering exceptional customer service.
• Experience:
• * No prior experience required; however, previous experience in customer service or retail is a plus.
• * Freshers with a passion for customer service are encouraged to apply.
• Working Hours:
• * Flexible working hours, including evenings and weekends as required.
• * Full-time and part-time positions available.
• Knowledge, Skills, and Abilities:
• * Strong interpersonal skills and ability to build rapport with customers.
• * Ability to work independently and as part of a team.
• * Effective time management and organizational skills.
• * Capable of handling multiple tasks and priorities efficiently.
• * Proficiency in using Microsoft Office Suite and other relevant software.
Key Responsibilities:
• * Respond promptly and professionally to customer inquiries via phone, email, and chat.
• * Provide accurate information regarding products, services, and order statuses.
• * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
• * Document and escalate complex issues to the appropriate departments.
• * Follow up with customers to ensure their concerns have been addressed.
• * Maintain up-to-date knowledge of Flipkart products, services, and policies.
• * Continuously strive to improve personal performance and customer satisfaction.
• Required Skills and Qualifications:
• * Excellent verbal and written communication skills in English.
• * Strong problem-solving abilities and attention to detail.
• * Ability to handle high-pressure situations with a calm and professional demeanor.
• * Basic computer skills and proficiency in using customer service software.
• * Willingness to learn and adapt to new technologies and processes.
• * Positive attitude and a commitment to delivering exceptional customer service.
• Experience:
• * No prior experience required; however, previous experience in customer service or retail is a plus.
• * Freshers with a passion for customer service are encouraged to apply.
• Working Hours:
• * Flexible working hours, including evenings and weekends as required.
• * Full-time and part-time positions available.
• Knowledge, Skills, and Abilities:
• * Strong interpersonal skills and ability to build rapport with customers.
• * Ability to work independently and as part of a team.
• * Effective time management and organizational skills.
• * Capable of handling multiple tasks and priorities efficiently.
• * Proficiency in using Microsoft Office Suite and other relevant software.
